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Building on several decades of research and his own firsthand experience, Dave Guerra shows how some of the world's premier organizations are using the principles of Superperformance to dominate their industries, achieve breakthrough operating results, reach coveted levels of customer satisfaction, and accelerate and make responsive every dimension of their operations.
The book draws on the best of improvement and complexity science to introduce a profoundly simple, yet shockingly robust formula for achieving and sustaining organizational excellence. It explores these important areas:
What is organizational Superperformance and how do you get it?
Who are the real Superperformers and what are they doing differently?
Are there simpler rules that apply to all of Superperformance?
How are most organizations trapped in a mechanistic worldview, and how does this drive organizational sub-performance?
Superperformance answers these questions clearly and convincingly, based on the real-world experience of organizational Superperformers like Toyota Motors, Southwest Airlines, Microsoft, Tiffany & Company, Harley Davidson, and others. Guerra contrasts these companies to organizations trapped in mechanistic management models, doomed to organizational sub-optimization and decline. Guerra shows how the organization's right and left hemispheres operate in a polar-complementary relationship between process and culture, which can be tuned to reach the higher fitness peaks at the "edge of chaos."
If you're interested in transformation at any scale, you will want to read this book--not only read it, but use it to catalyze your own transformation to Superperformance. It is no less than a recipe for revolutionizing business management.
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Book Description Hardcover. Condition: As New. No Jacket. Pages are clean and are not marred by notes or folds of any kind. ~ ThriftBooks: Read More, Spend Less 1.05. Seller Inventory # G158961397XI2N00