Strategy Maps: Converting Intangible Assets into Tangible Outcomes

4 avg rating
( 462 ratings by Goodreads )
 
9781591391340: Strategy Maps: Converting Intangible Assets into Tangible Outcomes
View all copies of this ISBN edition:
 
 

More than a decade ago, Robert S. Kaplan and David P. Norton introduced the Balanced Scorecard, a revolutionary performance measurement system that allowed organizations to quantify intangible assets such as people, information, and customer relationships. Then, in The Strategy-Focused Organization, Kaplan and Norton showed how organizations achieved breakthrough performance with a management system that put the Balanced Scorecard into action.

Now, using their ongoing research with hundreds of Balanced Scorecard adopters across the globe, the authors have created a powerful new tool--the "strategy map"--that enables companies to describe the links between intangible assets and value creation with a clarity and precision never before possible. Kaplan and Norton argue that the most critical aspect of strategy--implementing it in a way that ensures sustained value creation--depends on managing four key internal processes: operations, customer relationships, innovation, and regulatory and social processes. The authors show how companies can use strategy maps to link those processes to desired outcomes; evaluate, measure, and improve the processes most critical to success; and target investments in human, informational, and organizational capital. Providing a visual "aha!" for executives everywhere who can't figure out why their strategy isn't working, Strategy Maps is a blueprint any organization can follow to align processes, people, and information technology for superior performance.

"synopsis" may belong to another edition of this title.

About the Author:

Robert S. Kaplan is the Marvin Bower Professor of Leadership Development at Harvard Business School. David P. Norton serves as a Director with the Balanced Scorecard Collaborative.

Review:

"...a useful resource for any manager who is or will be leading a balanced scorecard initiative." -- Strategic Finance, March 2004

"About this title" may belong to another edition of this title.

Top Search Results from the AbeBooks Marketplace

1.

Kaplan, Robert S.; Norton, David P.
Published by Harvard Business Review Press
ISBN 10: 1591391342 ISBN 13: 9781591391340
New Hardcover Quantity Available: 1
Seller:
Orion Tech
(Grand Prairie, TX, U.S.A.)
Rating
[?]

Book Description Harvard Business Review Press. Hardcover. Condition: New. 1591391342 . Seller Inventory # Z1591391342ZN

More information about this seller | Contact this seller

Buy New
US$ 22.93
Convert currency

Add to Basket

Shipping: FREE
Within U.S.A.
Destination, rates & speeds

2.

Kaplan, Robert S.; Norton, David P.
Published by Harvard Business Review Press (2004)
ISBN 10: 1591391342 ISBN 13: 9781591391340
New Hardcover Quantity Available: 1
Seller:
Poverty Hill Books
(Mt. Prospect, IL, U.S.A.)
Rating
[?]

Book Description Harvard Business Review Press, 2004. Hardcover. Condition: New. HARDCOVER, BRAND NEW, Perfect Shape, No Remainder Mark,Fast Shipping With Online Tracking, International Orders shipped Global Priority Air Mail, All orders handled with care and shipped promptly in secure packaging, we ship Mon-Sat and send shipment confirmation emails. Our customer service is friendly, we answer emails fast, accept returns and work hard to deliver 100% Customer Satisfaction!. Seller Inventory # 9046977

More information about this seller | Contact this seller

Buy New
US$ 18.95
Convert currency

Add to Basket

Shipping: US$ 3.99
Within U.S.A.
Destination, rates & speeds

3.

Robert S. Kaplan, David P. Norton
Published by Harvard Business Review Press (2004)
ISBN 10: 1591391342 ISBN 13: 9781591391340
New Hardcover Quantity Available: 1
Seller:
Ergodebooks
(RICHMOND, TX, U.S.A.)
Rating
[?]

Book Description Harvard Business Review Press, 2004. Hardcover. Condition: New. 1. Seller Inventory # DADAX1591391342

More information about this seller | Contact this seller

Buy New
US$ 23.45
Convert currency

Add to Basket

Shipping: US$ 3.99
Within U.S.A.
Destination, rates & speeds

4.

Robert S. Kaplan; David P. Norton
Published by Harvard Business Review Press (2004)
ISBN 10: 1591391342 ISBN 13: 9781591391340
New Hardcover Quantity Available: 1
Seller:
Irish Booksellers
(Portland, ME, U.S.A.)
Rating
[?]

Book Description Harvard Business Review Press, 2004. Condition: New. book. Seller Inventory # M1591391342

More information about this seller | Contact this seller

Buy New
US$ 28.03
Convert currency

Add to Basket

Shipping: FREE
Within U.S.A.
Destination, rates & speeds

5.

Kaplan, Robert S./ Norton, David P.
ISBN 10: 1591391342 ISBN 13: 9781591391340
New Quantity Available: > 20
Seller:
INDOO
(Avenel, NJ, U.S.A.)
Rating
[?]

Book Description Condition: New. Brand New. Seller Inventory # 1591391342

More information about this seller | Contact this seller

Buy New
US$ 26.87
Convert currency

Add to Basket

Shipping: US$ 3.60
Within U.S.A.
Destination, rates & speeds

6.

Robert Steven Kaplan, Thomas H. Davenport, David P. Norton
Published by Harvard Business Review Press, United States (2004)
ISBN 10: 1591391342 ISBN 13: 9781591391340
New Hardcover Quantity Available: 1
Seller:
Book Depository International
(London, United Kingdom)
Rating
[?]

Book Description Harvard Business Review Press, United States, 2004. Hardback. Condition: New. Language: English . Brand New Book. More than a decade ago, Robert S. Kaplan and David P. Norton introduced the Balanced Scorecard, a revolutionary performance measurement system that allowed organizations to quantify intangible assets such as people, information, and customer relationships. Then, in The Strategy-Focused Organization, Kaplan and Norton showed how organizations achieved breakthrough performance with a management system that put the Balanced Scorecard into action. Now, using their ongoing research with hundreds of Balanced Scorecard adopters across the globe, the authors have created a powerful new tool--the strategy map --that enables companies to describe the links between intangible assets and value creation with a clarity and precision never before possible. Kaplan and Norton argue that the most critical aspect of strategy--implementing it in a way that ensures sustained value creation--depends on managing four key internal processes: operations, customer relationships, innovation, and regulatory and social processes. The authors show how companies can use strategy maps to link those processes to desired outcomes; evaluate, measure, and improve the processes most critical to success; and target investments in human, informational, and organizational capital. Providing a visual aha! for executives everywhere who can t figure out why their strategy isn t working, Strategy Maps is a blueprint any organization can follow to align processes, people, and information technology for superior performance. Seller Inventory # AA99781591391340

More information about this seller | Contact this seller

Buy New
US$ 30.53
Convert currency

Add to Basket

Shipping: FREE
From United Kingdom to U.S.A.
Destination, rates & speeds

7.

Robert Steven Kaplan, Thomas H. Davenport, David P. Norton
Published by Harvard Business Review Press, United States (2004)
ISBN 10: 1591391342 ISBN 13: 9781591391340
New Hardcover Quantity Available: 1
Seller:
The Book Depository
(London, United Kingdom)
Rating
[?]

Book Description Harvard Business Review Press, United States, 2004. Hardback. Condition: New. Language: English . Brand New Book. More than a decade ago, Robert S. Kaplan and David P. Norton introduced the Balanced Scorecard, a revolutionary performance measurement system that allowed organizations to quantify intangible assets such as people, information, and customer relationships. Then, in The Strategy-Focused Organization, Kaplan and Norton showed how organizations achieved breakthrough performance with a management system that put the Balanced Scorecard into action. Now, using their ongoing research with hundreds of Balanced Scorecard adopters across the globe, the authors have created a powerful new tool--the strategy map --that enables companies to describe the links between intangible assets and value creation with a clarity and precision never before possible. Kaplan and Norton argue that the most critical aspect of strategy--implementing it in a way that ensures sustained value creation--depends on managing four key internal processes: operations, customer relationships, innovation, and regulatory and social processes. The authors show how companies can use strategy maps to link those processes to desired outcomes; evaluate, measure, and improve the processes most critical to success; and target investments in human, informational, and organizational capital. Providing a visual aha! for executives everywhere who can t figure out why their strategy isn t working, Strategy Maps is a blueprint any organization can follow to align processes, people, and information technology for superior performance. Seller Inventory # AA99781591391340

More information about this seller | Contact this seller

Buy New
US$ 31.09
Convert currency

Add to Basket

Shipping: FREE
From United Kingdom to U.S.A.
Destination, rates & speeds

8.

Kaplan, Robert S.
ISBN 10: 1591391342 ISBN 13: 9781591391340
New Quantity Available: 15
Seller:
Pbshop
(Wood Dale, IL, U.S.A.)
Rating
[?]

Book Description 2004. HRD. Condition: New. New Book.Shipped from US within 10 to 14 business days. Established seller since 2000. Seller Inventory # IB-9781591391340

More information about this seller | Contact this seller

Buy New
US$ 27.13
Convert currency

Add to Basket

Shipping: US$ 3.99
Within U.S.A.
Destination, rates & speeds

9.

Kaplan, Robert S.
ISBN 10: 1591391342 ISBN 13: 9781591391340
New Quantity Available: 2
Seller:
Paperbackshop-US
(Wood Dale, IL, U.S.A.)
Rating
[?]

Book Description 2004. HRD. Condition: New. New Book. Shipped from US within 10 to 14 business days. Established seller since 2000. Seller Inventory # KB-9781591391340

More information about this seller | Contact this seller

Buy New
US$ 27.94
Convert currency

Add to Basket

Shipping: US$ 3.99
Within U.S.A.
Destination, rates & speeds

10.

Kaplan, Robert S.
Published by Harvard Business School Press 2/1/2004 (2004)
ISBN 10: 1591391342 ISBN 13: 9781591391340
New Hardcover Quantity Available: 5
Seller:
BargainBookStores
(Grand Rapids, MI, U.S.A.)
Rating
[?]

Book Description Harvard Business School Press 2/1/2004, 2004. Hardback or Cased Book. Condition: New. Strategy Maps: Converting Intangible Assets Into Tangible Outcomes. Book. Seller Inventory # BBS-9781591391340

More information about this seller | Contact this seller

Buy New
US$ 32.44
Convert currency

Add to Basket

Shipping: FREE
Within U.S.A.
Destination, rates & speeds

There are more copies of this book

View all search results for this book