Synopsis
Case Studies in Knowledge Management provides rich, case-based lessons learned from several examples of actual applications of knowledge management in a variety of organizational and global settings. A variety of KM issues are explored, including issues associated with building a KMS, organizational culture and its effect on knowledge capture, sharing, re-use, strategy, and implementation of KM initiatives and a KMS. The benefit of focusing on case and action research is that this research provides an extensive and in-depth background and analysis on the subjects, providing readers with greater insight into the issues discussed.
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About the Author
Murray E. Jennex is an assistant professor at San Diego State University and president of the Foundation for Knowledge Management (LLC). Dr. Jennex specializes in knowledge management, system analysis and design, IS security, and organizational effectiveness. He has managed projects in applied engineering and business and information systems development and implementation. His industrial and consulting experience includes nuclear generation, electrical utilities, oil transport, communications, health services, and governmental agencies. Dr. Jennex is the author of over 40 publications on knowledge management, end user computing, international information systems, organizational memory systems, and software outsourcing. He holds a B.A. in chemistry and physics from William Jewell College, an M.B.A. and an M.S. in Software Engineering from National University, and an M.S. in Telecommunications Management and Ph.D. in Information Systems from the Claremont Graduate University. Dr. Jennex is also a registered professional mechanical engineer in the state of California.
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