Synopsis
A veteran FDNY firefighter describes the field-tested management strategies that help commanders lead teams into a raging fire, explaining how the fire department develops loyalty, trust, and grace under pressure and how such principles as "first in, last out" and "develop your people" can be adapted by leaders in any field of endeavor. 50,000 first printing.
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About the Author
John Salka rose through the ranks of the New York City Fire Department from firefighter to lieutenant, captain, and now battalion chief (the second highest command), a position in which he manages more than 150 men. He also teaches leadership to other fire departments across the country and to outside organizations like the U.S. Marine Corps. Barret Neville is a business book editor.
Reviews
Salka, an FDNY battalion chief in the Bronx, has spent 25 years with the department, rising from firefighter to his current rank. He shares his insights on managing people, coping with crises, mentoring, decision making, adjusting to change and more. While Salka uses his experiences fighting fires, he clearly shows how his work has applications in almost any corporation: "[O]ur mission is to protect the people and property of New York City.... Since your customers define this value, your customers define your business. Organizations today need to ask themselves, Who is our customer? Only by figuring out exactly who their customer is and what they want can organizations fully grasp their mission." Salka discusses how he works with his firefighters and how managers can use his tactics. For example, he says, "[T]he most effective way to show your people that you trust them is to delegate to them. This is standard operating procedure in the FDNY. By letting them tackle problems on their own, you demonstrate your belief in them." The book covers key aspects to leadership—establishing trust, connecting with employees, decision making, engaging employees, dealing with crises and nurturing new leaders—in a logical fashion. The writing is solid though not inspiring. Readers who expected thrilling tales of firefighting will be disappointed because Salka's real-life anecdotes are toned down. Overall, this is a solid, but not unique, look at leadership.
Copyright © Reed Business Information, a division of Reed Elsevier Inc. All rights reserved.
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First in, Last Out : Leadership Lessons from the New York Fire Department
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