How Did That Happen?: Holding People Accountable for Results the Positive, Principled Way - Hardcover

Connors, Roger; Smith, Tom

Hardcover

ISBN 10: 1591842581 ISBN 13: 9781591842583

Publisher: Portfolio, 2009

Synopsis

A simple, proven approach to improve accountability and your company's bottom line.

The economy crashes, the government misfires, businesses fail, leaders don't lead, managers don't manage, and the people we count on for the results that affect our own performance don't follow through, leaving us asking, "How did that happen?"

All the surprises caused by a lack of personal accountability plague almost every organization today, from the political arena to every large and small business. How Did That Happen? offers a proven way to eliminate these nasty surprises, gain an unbeatable competitive edge, and enhance performance by holding others accountable the positive, principled way.

As the experts on workplace accountability and authors of The Oz Principle, the classic book on personal accountability, Roger Connors and Tom Smith now tackle the next crucial step everyone can take, whether as a manager, supervisor, CEO, or individual performer: creating greater accountability in all the people on whom you depend.

Connors and Smith have spent decades implementing their approach to creating greater accountability in some of the world's most admired companies. Through hundreds of successful client applications, they have proven that organizational accountability can be the single most important factor in ensuring a company's success. Now, they present the Accountability Sequence, a systematic and sensible approach that includes two essential components: The Outer Ring, which reveals how to establish expectations and positive accountability connections with everyone in the Expectations Chain. The Inner Ring, which shows how to manage unmet expectations when people fail to deliver and thereby reverse the misfortune of missed results.

Using case studies, practical models, and self-assessments, the authors make it possible for anyone to install accountability as a central part of their daily work, their team's efforts, or an overall corporate culture-and, in turn, increase profits and generate better results.

About this title

About the Author

Roger Connors and Tom Smith are cofounders of Partners in Leadership, an international management consulting firm with hundreds of clients in almost all major industries. They are also the coauthors of Journey to the Emerald City, a sequel toThe Oz Principle.

Tom Smith and Roger Connors are cofounders of Partners in Leadership, an international management consulting firm with hundreds of clients in almost all major industries. They are also the coauthors of Journey to the Emerald City, a sequel toThe Oz Principle.

From AudioFile

Lloyd James approaches this book on holding people accountable with an easy, conversational tone. His reading is marked with pauses at the end of, and sometimes in the middle of, sentences, a style that provides just enough inflection to keep listeners engaged. The approach of the book--which is intended to make listeners think about personal responsibility within organizations--is interactive. However, the self-assessment questions included are not well suited to the audio format, even though James tries to give listeners sufficient time to consider their answers. At one point, the authors refer to an online quiz, but the rest of the time listeners will need to keep pen and paper handy to get the most out of this discussion. E.N. © AudioFile 2010, Portland, Maine

About this edition

• Publisher: Portfolio
• Publication date: 2009
• ISBN 10: 1591842581
• ISBN 13: 9781591842583
• Binding: Hardcover
• Edition number: 1
• Number of pages: 272