Today more than ever, the biggest thing that separates you from your competitors is you.
According to Thomas A. Freese, whose Question-Based Selling system has been adopted and implemented by thousands of salespeople in companies all over the world, YOU are the biggest differentiator between you and your competitors.
Given the current business climate, sellers should no longer count on their product or service to sell itself because their toughest competitors are out there with similar products they claim are better. Instead, it's more likely that in closely contested sales, the decision will come down to whichever salesperson offers the best service, is the most responsive, or displays any number of other highly intangible attributes, such as credibility, expertise, helpfulness, and integrity.
The challenge for sellers is to convey these qualities in a way that promises value to customers. Freese explains how to maximize a value proposition and ultimately win more sales through strategies that include:
? managing conversational dynamics
? influencing the customer's buying criteria
? justifying costs
? creating curiosity about your product
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Thomas A. Freese is the founder and president of QBS Research, Inc., and the author of five books, including Secrets of Question Based Selling. He has been featured in numerous articles and is considered to be one of the foremost authorities on sales effectiveness, buyer motivation, and competitive positioning strategies.
Thomas A. Freese is the founder and president of QBS Research, Inc., and the author of five books, including Secrets of Question Based Selling. He has been featured in numerous articles and is considered to be one of the foremost authorities on sales effectiveness, buyer motivation, and competitive positioning strategies. When he is not on the road speaking and training, he lives in Atlanta with his wife and two daughters.
Freese (Secrets of Question Based Selling) shows salespeople how to gain an advantage over their competitors by polishing their presentation in this meandering, lackluster guide. Freese focuses on developing a repeatable formula for selling yourself that centers on soft sales skills including establishing credibility, forging and using relationships, differentiating solutions, and justifying costs. He also includes a useful chapter on selling yourself at a job interview. Most of the advice is common sense and merely gives old practices with unfortunate corporate-speak labels--questions that elicit predictable answers from customers that open the way for a more detailed conversation are rebranded "mini-invitations." Experienced salespeople will recognize these tactics if not the jargon that Freese employs; neophytes might find useful if not groundbreaking wisdom that will allow them to tweak their delivery and may improve their sales potential. (Dec.)
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