Implementing SAP Customer Competence Center

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9781592292585: Implementing SAP Customer Competence Center
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This book is the comprehensive guide to the building, development and operation of a SAP Customer Competence Center. The standard reference on SAP CCC, it brings together strategic advice, pragmatic instructions, real-life examples and best practices. Each area of SAP CCC - from developing and establishing an SAP CCC strategy to creating and enabling employees - is addressed in the order it would appear in a project. In addition, the book gives definite advice regarding the operation of a CCC. Numerous examples based on the authors' project experiences bring these concepts to life.

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About the Author:

Boris Otto is a Senior Business Consultant at SAP Business Consulting EMEA where he is in charge of the portal competence team. He has several years experience in program management for SAP EP implementations and rollouts for major German companies.

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Otto, Boris, Wolter, Jörg
Published by SAP PRESS (2008)
ISBN 10: 1592292585 ISBN 13: 9781592292585
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Boris Otto; Jörg Wolter
Published by SAP PRESS (2008)
ISBN 10: 1592292585 ISBN 13: 9781592292585
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