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Synopsis
It takes more than good social skills to get what you want from your child's teacher, your hairdresser, mechanic, hotel reservation agent and more. Encounters that were once simple are now like mini-excursions to a foreign land. "Say The Magic Words" is your passport to mastering these daily encounters. You'll find the most effective way to get what you want and need--and know what not to say and do. The insights and information come directly from the pros, people who have spent years in their particular line of work--and their advice is entertaining and unnervingly candid.
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Reviews
The people we deal with every day--doctors, hotel clerks, waiters, and mechanics--all WANT to be effective and helpful, says the author in this enlightening and smartly read audio lesson. Surveying people in a range of service industries, she got the inside scoop on what people in those professions need for them to want to do the best job possible. The optimistic message is made even more positive and entertaining by Matilda Novak's upbeat reading. It encourages listeners not to be pushy or entitled. Compliments and appreciation will do wonders with most service workers, along with being clear in communicating reasonable preferences. T.W. © AudioFile 2005, Portland, Maine-- Copyright © AudioFile, Portland, Maine
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Say the Magic Words: How to Get What You Want From the People Who Have What You Need
Seller: Bookmans, Tucson, AZ, U.S.A.
Seller rating 5 out of 5 stars
audioCD. Condition: Good. box has stains Satisfaction 100% guaranteed. Seller Inventory # mon0002688020
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