12: The Elements of Great Managing - Hardcover

Gallup; Harter Ph.D., James K.

Hardcover

ISBN 10: 159562998X ISBN 13: 9781595629982

Publisher: Gallup Press, 2006

Synopsis

12: The Elements of Great Managing is the 2006 sequel to 1999's First, Break All the Rules, written by Marcus Buckingham and Curt Coffman. Based on Gallup's proprietary Q12 survey from the mid-1990s, 12 follows great managers as they harness employee engagement to turn around a failing call center, save a struggling hotel, improve patient care in a hospital, maintain production through power outages, and successfully face a host of other challenges in settings around the world.

The authors weave Gallup insights from 1999 to 2006 with discoveries in the fields of neuroscience, game theory, psychology, sociology, and economics.

About this title

About the Author

Rodd Wagner is the New York Times bestselling author of the book "Widgets: The 12 New Rules for Managing Your Employees As If They're Real People." He is one of the foremost authorities on employee engagement and collaboration. Wagner's books, speeches, and thought leadership focus on how human nature affects business strategy. He currently serves as vice president of employee engagement strategy at BI Worldwide.

Wagner is a confidential advisor to senior executives on the best ways to increase their personal effectiveness and their organizations' performance. His work has taken him around the world, to the executive suites of major corporations in nearly every industry, to the Pentagon, and to the aircraft carrier USS Nimitz.

Wagner is lead author of the books "12: The Elements of Great Managing" and "Power of 2: How to Make the Most of Your Partnerships at Work and in Life." His books have been published in 10 languages and his work featured in The Wall Street Journal, ABC News Now, BusinessWeek.com, CNBC.com, and the National Post of Canada, and parodied in Dilbert.

Wagner holds an M.B.A. with honors from the University of Utah Graduate School of Business. He was formerly a principal of Gallup, the research director of the Portland Press Herald and WGME-TV in Maine, a reporter and news editor for The Salt Lake Tribune, and a radio talk show host. When not writing or consulting, he enjoys fly-fishing, snowboarding, and coaching youth lacrosse.

Edition details

• Publisher: Gallup Press
• Publication date: 2006
• Language: English
• ISBN 10: 159562998X
• ISBN 13: 9781595629982
• Binding: Hardcover
• Edition number: 1
• Number of pages: 288