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The In An Instant series is a brand of user-friendly, engaging, and practical reference guides on core business topics, which capitalizes on the authors' extensive experience and knowledge, as well as interviews they have conducted with leading business experts. Written in an upbeat and engaging style, the series presents 60 tips and techniques with anecdotes, examples, and exercises that the reader can immediately apply to make their work life more efficient, effective, and satisfying.
Customer Service in an Instant offers techniques and tips for maintaining customer loyalty, finding new customers, understanding customer concerns, using technology to develop relationships, and developing essential skills for customer service success.
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About the Author:
Keith Bailey is a partner in Sterling Consulting Group and co-author of the best-selling book Customer Service for Dummies and Watercooler Wisdom: How Smart People Prosper in the Face of Conflict, Pressure and Change. His consulting clients include Microsoft, Johnson and Johnson and Lufthansa. He is a frequent guest of the media and has been interviewed by Fortune, Entrepreneur, Inc. Magazine, and CNN.
Karen Leland is a partner in Sterling Consulting Group and co-author of the best-selling book Customer Service for Dummies and Watercooler Wisdom: How Smart People Prosper in the Face of Conflict, Pressure and Change. Her consulting clients include American Express, Roche, Marriott Hotels, and Oracle. She is a frequent guest of the media and has been interviewed by TIME, Newsweek, Ladies Home Journal, Women's Day, The Today Show, and Oprah. She lives in San Rafael, California.
Karen Leland is a partner in Sterling Consulting Group and co-author of the best-selling book Customer Service for Dummies and Watercooler Wisdom: How Smart People Prosper in the Face of Conflict, Pressure and Change. Her consulting clients include American Express, Roche, Marriott Hotels, and Oracle. She is a frequent guest of the media and has been interviewed by TIME, Newsweek, Ladies Home Journal, Women's Day, The Today Show, and Oprah. She lives in San Rafael, California.
"About this title" may belong to another edition of this title.
- PublisherWeiser
- Publication date2008
- ISBN 10 1601630131
- ISBN 13 9781601630131
- BindingPaperback
- Number of pages160
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Customer Service in an Instant (Paperback)
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ISBN 10: 1601630131
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Book Description Paperback. Condition: new. Paperback. The In An Instant series is a brand of user-friendly, engaging, and practical reference guides on core business topics, which capitalizes on the authors' extensive experience and knowledge, as well as interviews they have conducted with leading business experts. Written in an upbeat and engaging style, the series presents 60 tips and techniques with anecdotes, examples, and exercises that the reader can immediately apply to make their work life more efficient, effective, and satisfying.Customer Service in an Instant offers techniques and tips for maintaining customer loyalty, finding new customers, understanding customer concerns, using technology to develop relationships, and developing essential skills for customer service success. As most corporate giants and small businesses alike have realized, service???both online and off???is a critical concern for surviving and thriving in today's fast-paced, quick-changing, and high-tech environment. Customer Service In An Instant will help you learn how to create and project a winning service attitude in the often stress-filled environment of work, discover powerful actions you can take to increase customer loyalty and retention, and apply time-tested techniques for dealing with difficult customers and coworkers. Shipping may be from multiple locations in the US or from the UK, depending on stock availability. Seller Inventory # 9781601630131
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Customer Service in an Instant
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Customer Service in an Instant: 60 Ways to Win Customers and Keep Them Coming Back
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Book Description Paperback. Condition: Brand New. 160 pages. 8.00x5.00x0.25 inches. In Stock. Seller Inventory # __1601630131
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Customer Service In an Instant: 60 Ways to Win Customers and Keep Them Coming Back (In an Instant (Career Press))
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Book Description Condition: New. 2008. 0th Edition. Paperback. 60 Ways to Win Customers and Keep Them Coming Back. 160 pages, illustrations. Cateogry: (P) Professional & Vocational. BIC Classification: KJSU. Dimension: 209 x 133 x 10. Weight: 186. . . . . . Seller Inventory # V9781601630131
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Customer Service In an Instant: 60 Ways to Win Customers and Keep Them Coming Back (In an Instant (Career Press))
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Book Description Condition: New. 2008. 0th Edition. Paperback. 60 Ways to Win Customers and Keep Them Coming Back. 160 pages, illustrations. Cateogry: (P) Professional & Vocational. BIC Classification: KJSU. Dimension: 209 x 133 x 10. Weight: 186. . . . . . Books ship from the US and Ireland. Seller Inventory # V9781601630131
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Customer Service in an Instant (Paperback)
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Book Description Paperback. Condition: new. Paperback. The In An Instant series is a brand of user-friendly, engaging, and practical reference guides on core business topics, which capitalizes on the authors' extensive experience and knowledge, as well as interviews they have conducted with leading business experts. Written in an upbeat and engaging style, the series presents 60 tips and techniques with anecdotes, examples, and exercises that the reader can immediately apply to make their work life more efficient, effective, and satisfying.Customer Service in an Instant offers techniques and tips for maintaining customer loyalty, finding new customers, understanding customer concerns, using technology to develop relationships, and developing essential skills for customer service success. As most corporate giants and small businesses alike have realized, service???both online and off???is a critical concern for surviving and thriving in today's fast-paced, quick-changing, and high-tech environment. Customer Service In An Instant will help you learn how to create and project a winning service attitude in the often stress-filled environment of work, discover powerful actions you can take to increase customer loyalty and retention, and apply time-tested techniques for dealing with difficult customers and coworkers. Shipping may be from our Sydney, NSW warehouse or from our UK or US warehouse, depending on stock availability. Seller Inventory # 9781601630131
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Book Description Condition: New. New. In shrink wrap. Looks like an interesting title! 0.35. Seller Inventory # Q-1601630131
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Customer Service in an Instant (Paperback)
Published by
Red Wheel/Weiser, New Jersey
(2008)
ISBN 10: 1601630131
ISBN 13: 9781601630131
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Paperback
Quantity: 1
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Book Description Paperback. Condition: new. Paperback. The In An Instant series is a brand of user-friendly, engaging, and practical reference guides on core business topics, which capitalizes on the authors' extensive experience and knowledge, as well as interviews they have conducted with leading business experts. Written in an upbeat and engaging style, the series presents 60 tips and techniques with anecdotes, examples, and exercises that the reader can immediately apply to make their work life more efficient, effective, and satisfying.Customer Service in an Instant offers techniques and tips for maintaining customer loyalty, finding new customers, understanding customer concerns, using technology to develop relationships, and developing essential skills for customer service success. As most corporate giants and small businesses alike have realized, service???both online and off???is a critical concern for surviving and thriving in today's fast-paced, quick-changing, and high-tech environment. Customer Service In An Instant will help you learn how to create and project a winning service attitude in the often stress-filled environment of work, discover powerful actions you can take to increase customer loyalty and retention, and apply time-tested techniques for dealing with difficult customers and coworkers. Shipping may be from our UK warehouse or from our Australian or US warehouses, depending on stock availability. Seller Inventory # 9781601630131
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