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Performance Research Associates, . ¡Wow! ISBN 13: 9781602552371

¡Wow! - Softcover

Performance Research Associates, .

 
9781602552371: ¡Wow!
Softcover
ISBN 10: 1602552371 ISBN 13: 9781602552371
Publisher: Thomas Nelson Publishing, 2012
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Para hacer que los clientes de hoy en día continúen regresando, usted no puede tan solo darun buen o incluso fabuloso servicio al cliente. Usted tiene que exceder susexpectativas.
Completamente actualizado con nuevas técnicas para ayudarlo a trabajarexitosamente hasta con los clientes más difíciles, ¡Wow! Deje al cliente boquiabierto con un servicio fuera de serie provee consejos y estrategias probados para: cumplir conlas expectativas de los clientes y satisfacer sus necesidades; hacer que seamás fácil que la gente realice negocios con uno; determinar los momentosapropiados para romper las reglas; convertirse en fantásticos reparadores ypoderosos solucionadores de problemas; enfrentar efectivamente a "clientesinfernales", ¡y mucho más!

Escrito con un estilo accesible y humorístico, esta ediciónpresenta anécdotas recientes e ilustraciones nunca antes vistas del caricaturistaJohn Bush, así como también capítulos sobre temas importantes incluyendo lalínea divisoria generacional, servir a clientes por todo el mundo, ycomunicarse con eficacia con compañeros de trabajo de diversas funciones enotros departamentos.

"synopsis" may belong to another edition of this title.

About the Author:
Performance Research Associates, Inc., fue fundada en 1972 por Ron Zemke, autor de casi 40 libros acerca de la calidad del servicio y la efectividad de las organizaciones. La firma asesora a corporaciones grandes y medianas y organizaciones sin fines de lucro. Se ubica en Minneapolis.

"About this title" may belong to another edition of this title.

  • PublisherThomas Nelson Publishing
  • Publication date2012
  • ISBN 10 1602552371
  • ISBN 13 9781602552371
  • BindingPaperback
  • Edition number4
  • Number of pages240
  • Rating

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Book Description Condition: Nuevo. 415 2010,rústica.SINOPSIS:Para hacer quelos clientes de hoy en diacontinuen regresando, usted no puede tan solo darun buen o incluso fabuloso servicio al cliente. Usted tiene que exceder sus expectativas.Completamente actualizado con nuevas tecnicas para ayudarlo a trabajarexitosamente hasta con los clientes mas dificiles,!Wow! Deje al cliente boquiabiertocon un servicio fuera de serieprovee consejos y estrategias probados para: cumplir con las expectativas de los clientes y satisfacer sus necesidades; hacer que sea mas facil que la gente realice negocios con uno; determinar los momentosapropiados para romper las reglas; convertirse en fantasticos reparadores ypoderosos solucionadores de problemas; enfrentar efectivamente a "clientesinfernales", !y mucho mas!. Seller Inventory # LV83854

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