Culturetopia: the ultimate high-performance workplace - Softcover

Jason Young

Softcover

ISBN 10: 1605306681 ISBN 13: 9781605306681

Publisher: BetterWay Publishing, 2008

Synopsis

What is Culturetopia? What does it look like? Is it attainable? Culturetopia provides an introduction to Jason Young s innovative perspective on how to create and sustain a high-performance workplace where people can do their best work. A wide range of cultural factors combine to drive the behavior of managers and those employees who do the real work of serving customers and making products. Jason uses his experience as a manager, trainer, and consultant to dozens of leading companies to develop the concept of Culturetopia: the ultimate high-performance workplace. In Culturetopia, Jason provides practical, easy to implement guidance to the seven key determinants that make a healthy, productive and profitable culture of any team or organization. A great book for every employee level.

About this title

About the Author:

Jason Young has been called a rare breed when it comes to developing leaders and customer service initiatives. As a former senior-level manager at Southwest Airlines Co., Jason learned the value of a successful workplace culture. During his 10-years with the airline consistently rated No. 1 in customer service and employee satisfaction, he was a key driver in creating and developing the company s innovative training programs for its successful leadership and customer service culture that have become renowned in the business world today.

Driven by the need to extend his unique insight in leadership development to others outside Southwest, Jason launched his own consulting practice to focus on corporate training and development services specializing in leadership, customer service and team building. Today, as president of LeadSmart, Inc., Jason shares his vision in developing successful corporate cultures and workplace environments with forward-thinking companies.

Capturing the innovative strategies and tactics he developed working with many Fortune 500 companies, Jason offers insights and practical information that can be implemented immediately in any organization. His keynote presentations and training programs are in demand for audiences of all types from senior level executives to front line employees. Jason s messages reach to the core of every audience member with his unique style and engaging presentation skills. Participants are treated to a compelling experience that will change the way they view themselves, their customers and the company for which they work.

About this edition

• Publisher: BetterWay Publishing
• Publication date: 2008
• ISBN 10: 1605306681
• ISBN 13: 9781605306681
• Binding: Paperback
• Edition number: 1
• Number of pages: 160