Operational Leadership (Strategic Management Collection) - Softcover

Spanyi, Andrew

Softcover

ISBN 10: 1606491121 ISBN 13: 9781606491126

Publisher: Business Expert Press, 2010

Synopsis

Customers are increasingly demanding higher levels of speed and quality, yet leaders often focus mainly on reducing the costs of operations. Confronted by current and anticipated business challenges, incremental improvements to operations, while still important, will no longer be sufficient to gain advantage. This book outlines the needed evolution in leadership attitudes and behaviors in the key operational areas such as new product development, sales, operations, customer service, human resources, finance, and information technology. Relying on concepts introduced by Dr. John Kotter, Dr. G. Rummler & Alan Brache, Dr. Tom Davenport, and Dr. Michael Hammer, this new book updates this body of knowledge and presents a framework for action in an easy to read, actionable format. It's an outstanding title that provides details on the demand for the new operational leadership mindset and paradigm which enables both breakthrough change and the discipline of continuous improvement in operations. This will involve not only the design of new work practices, but also the implementation and sustainability of fundamental change encompassing the complex interdependence of human, organizational, and technological factors. In spite of the proliferation of various methods to improve operational performance, leaders have not become more adept in their roles due in part to a traditional functional bias. This book helps!!

About this title

About the Author

Andrew Spanyi's work in the area of Business Process Management is recognized internationally. He has written two books on Process Management: More for Less: The Power of Process Management and Business Process Management is a Team Sport: Play It to Win! Andrew has delivered keynote speeches on process management principles at conferences in North America, Europe, Africa and Australia. He has published over 40 articles in a broad cross-section of magazines. Since 1992 Andrew has worked on over 140 major process improvement projects and developed several sales and management training programs. He is an editorial board member for the BPM Institute, a part-time instructor in Babson College's MBA Program and a Research Associate in the Process Management Research Center at Babson College. He was formerly a director of the Association of Business Process Management Professional (ABPMP) and the former Chair of the ABPMP education committee.

Edition details

• Publisher: Business Expert Press
• Publication date: 2010
• Language: English
• ISBN 10: 1606491121
• ISBN 13: 9781606491126
• Binding: Paperback
• Number of pages: 125