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Synopsis
Process Mapping & Management is a 10-chapter book comprised of three sections: Process mapping mechanics, process improvement analysis, and process redesign and justification. Written for executives and graduate students the text offers practical techniques for simplifying and improving business processes that are immediately actionable. The improvement analysis is based on lean six sigma techniques and discusses leaning for the removal of process waste, cleaning for improving the remaining steps, and greening for evaluating methods that either automate or off-load work. A call-center case study runs through the book to illustrate many of the techniques.
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About the Author
Sue A. Conger has a BS in psychology from Ohio State University, an MBA in finance and cost accounting from Rutgers University, and a PhD in computer information systems from the Stern School of Management at New York University. Sue also has consulting, teaching, and writing experience in organization development and process improvement. Her consulting work includes such clients as Southwest Airlines, La Quinta Inns, and Pattonair (A UK subsidiary of Umeco).
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Process Mapping and Management
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Process Mapping and Management (Information Systems Collection)
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Process Mapping and Management
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Process Mapping And Management
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Process Mapping and Management (Information Systems Collection)
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Process Mapping and Management
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Business Expert Press, US, 2011
ISBN 10: 1606491296
ISBN 13: 9781606491294
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Seller: Rarewaves USA, OSWEGO, IL, U.S.A.
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Paperback. Condition: New. Process Mapping and Management is a 10-chapter book comprised of three sections: Process mapping mechanics, process improvement analysis, and process redesign and justification. Written for executives and graduate students the text offers practical techniques for simplifying and improving business processes that are immediately actionable. The improvement analysis is based on lean six sigma techniques and discusses leaning for the removal of process waste, cleaning for improving the remaining steps, and greening for evaluating methods that either automate or off-load work. A call-center case study runs through the book to illustrate many of the techniques. Seller Inventory # LU-9781606491294
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Process Mapping and Management
Published by
Business Expert Press, US, 2011
ISBN 10: 1606491296
ISBN 13: 9781606491294
New
Paperback
Seller: Rarewaves.com USA, London, LONDO, United Kingdom
Seller rating 5 out of 5 stars
Paperback. Condition: New. Process Mapping and Management is a 10-chapter book comprised of three sections: Process mapping mechanics, process improvement analysis, and process redesign and justification. Written for executives and graduate students the text offers practical techniques for simplifying and improving business processes that are immediately actionable. The improvement analysis is based on lean six sigma techniques and discusses leaning for the removal of process waste, cleaning for improving the remaining steps, and greening for evaluating methods that either automate or off-load work. A call-center case study runs through the book to illustrate many of the techniques. Seller Inventory # LU-9781606491294
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Process Mapping and Managemnet (Paperback or Softback)
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Business Expert Press 5/13/2011, 2011
ISBN 10: 1606491296
ISBN 13: 9781606491294
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Paperback or Softback. Condition: New. Process Mapping and Managemnet. Book. Seller Inventory # BBS-9781606491294
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Process Mapping and Management
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PAP. Condition: New. New Book. Shipped from UK. Established seller since 2000. Seller Inventory # FW-9781606491294
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