"I have to say something. But what?" How often have you felt that way? How often have you known you must say "something" to a bullying boss, angry employee, complaining colleague or cranky customer? This practical, all-purpose guide to dealing with difficult people give you hundreds of ready-to-use phrases to help you turn conflicts into win-win situations. With these techniques you'll solve problems and will leave no one feeling blamed and everyone feeling better. You'll always have the right words at the right time, every time!
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hardcover. Condition: Good. The book may have minor cosmetic wear (i.e. creased spine/cover, scratches, curled corners, folded pages, minor sunburn, minor water damage, minor bent). The book may have some highlights/notes/underlined pages - Accessories such as CD, codes, toys, may not be included - Safe and Secure Mailer - No Hassle Return. Seller Inventory # 521YH00008AM
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Seller: Goodwill of Colorado, COLORADO SPRINGS, CO, U.S.A.
Condition: Good. This item is in overall good condition. Covers and dust jackets are intact but may have minor wear including slight curls or bends to corners as well as cosmetic blemishes including stickers. Pages are intact but may have minor highlighting/ writing. Binding is intact; however, spine may have slight wear overall. Minor shelf wear overall. Please note that all items are donated goods and are in used condition. Orders shipped Monday through Friday! Your purchase helps put people to work and learn life skills to reach their full potential. Orders shipped Monday through Friday. Your purchase helps put people to work and learn life skills to reach their full potential. Thank you!. Seller Inventory # 466U1G000K4M
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Seller: ThriftBooks-Dallas, Dallas, TX, U.S.A.
Hardcover. Condition: Very Good. No Jacket. Missing dust jacket; May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less 0.4. Seller Inventory # G1606712837I4N01
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Seller: ThriftBooks-Dallas, Dallas, TX, U.S.A.
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Seller: HPB Inc., Dallas, TX, U.S.A.
Hardcover. Condition: Very Good. Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority!. Seller Inventory # S_398579269
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Condition: Very Good. Used book that is in excellent condition. May show signs of wear or have minor defects. Seller Inventory # 8792310-6
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Seller: HPB-Diamond, Dallas, TX, U.S.A.
Hardcover. Condition: Very Good. Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority!. Seller Inventory # S_392523682
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