There are two perspectives on enhancing the performance of managers - an outcome-based perspective and a behaviour-based perspective. The former perspective focuses on the objective measure of results and the latter perspective, while focusing on enhancing performance, incorporates complex, and often subjective assessments of managerial attributes. A balance of these perspectives provides strong support for laying out the determinants that help build excellence in the work and improve the performance of managers. The precise management skills, in which firms, businesses, and functional managers form a triad of different perspectives that balance one another can build three strategic capabilities. This book presents and discusses the necessary skills needed to become a successful manager.
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Jerry Banks retired as Professor of Industrial and Systems Engineering, Georgia Tech, Atlanta, Georgia, USA, and is now on the faculty of the Tecnológico de Monterrey, Monterrey, México as an Academic Leader. He is the author, co-author, or editor of some fourteen books, handbooks, and proceedings plus numerous technical articles.
Rajagopal is a Professor of Marketing at the Graduate Business School (EGADE) of Monterrey Institute of Technology and Higher Education (ITESM), Mexico City Campus. He is a Fellow of the Royal Society for Encouragement of Arts, Manufacture and Commerce, a Fellow of the Institute of Operations Management and a Fellow of the Chartered Management Institute. He has been conferred as National Researcher Level 2 of the Mexican National System of Researchers. He has to his credit 34 books and over 400 research contributions including papers in international refereed journals, refereed conferences papers, research reports, working papers, and business cases published in referred academic outlets.
This book provides a strategic tool box to improve the skills of managers and guide step-by-step operations through everyday workplace situations. The authors accomplish this with a series of ten elements in each of ten areas illustrating the ways to improve managerial knowledge and skills through vivid situations of real executives. A last section gives ten suggestions for being a better manager. The result is the ability of managers who can thrive in a globally competitive environment by employing effective practices.
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