Tactics to zero in on the core questions for the CG CAHPS composites that will impact every survey and improve results
How to engage and partner with the patient in their care for a true Shared Care Plan to increase compliance and impact clinical outcomes
Manage patient expectations from the start of the visit through the follow up with test results
Best practices to help adjust and refine the steps you are already doing to maximize effectiveness
The CG CAHPS survey, much like the HCAHPS survey, provides patients with comparative information based on reported survey results. This enable patients to make informed decisions when choosing their healthcare providers. Now is the time to be preparing your physicians and practices to excel in the patient experience.
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Barbara Hotko, RN, MPA has more than 30 years of experience in the healthcare industry. She has constantly and undeniably raised the bar for medical groups, hospitals, healthcare systems, and emergency departments nationally. Her nursing background combined with her experience in both hospital administrations and consulting provides the expertise necessary to help organizations favorably impact efficiency, profitability, and most importantly patient care, all of which pave the way to service excellence.
Matthew Bates, MPH is a member of the executive team at Studer Group where he leads innovation. Prior to joining Studer Group, Matthew was a Global Managing Director for Healthcare Accenture where he led strategic health initiatives with governments and global 1000 companies. Over his 25 years of experience in healthcare, he has held roles with healthcare providers, payers, and vendors.
"About this title" may belong to another edition of this title.
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