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This book grew out of frustrations I had experienced over years of working as a consultant and manager trying to locate validated and reliable ways to measure aspects of how employees view their work and their organization. Frequently, managers disagreed about what is ailing an organization and the only way to get to the "real story" is to get information from workers. But choosing what to ask proved to be a time-consuming and painful task. Consultants and managers were faced with a choice of digging through journals of organizational studies to find proven measures, or more likely, throwing up their hands and "cooking up" some questions to meet the immediate need. Later, in the academic research world, I found that researchers faced exactly the same problem when trying to design a questionnaire. After more than 60 years of documented organizational studies, it just should not be so difficult to locate validated measures for employee surveys, diagnostic inquiries, or research studies of organizational members. And that is the purpose of this book--to make life easier for those who want to measure how employees think and feel about work and organizations. I designed this book as a handy tool for researchers, consultants, managers, and organizational development specialists to efficiently obtain reliable and valid information about how employees view their jobs and organizations.
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