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Synopsis
How to build a Total Quality Culture through empowering decision-making, promoting ethics, and leadership.
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About the Author
Joe D. Batten, MS, CPAE was the author of fourteen books, over four training, management, sales, and leadership films, presented to over three thousand audiences in seventeen countries, and was the first speaker inducted in the National Speakers Association Hall of Fame. His New York Times best-selling book, Tough-Minded Management, was the first management book to reach #1 in America. Mr. Batten worked directly with over 80 percent of the Fortune 500 companies and gave the United States Army the phrase "Be All You Can Be" Mr. Batten was widely considered the "Sales Training Dean of America"
Review
This book adds a significant dimension to the current emphasis on Total Quality Management by emphasizing both the need and the means for bringing about cultural change that will ensure positive bottom line results. --George Morrisey, author of Creating Your Future: Personal Strategic Planning for Professionals
Joe Batten has done it again. His nine steps for a Total Quality Culture are right on target. --Christopher Hegarty, author of How to Manage Your Boss and How to Jumpstart Your Brain
Joe Batten is my mentor. I experienced the great contents of Building a Total Quality Culture every day. It is an excellent book! I guarantee it. --Arthur Bauer, President, American Media Incorporated
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- PublisherResource Publications
- Publication date2014
- ISBN 10 1625645783
- ISBN 13 9781625645784
- BindingPaperback
- Number of pages102
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Building a Total Quality Culture
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