Business Engineering and Service Design, Second Edition, Volume I (Service Systems and Innovations in Business and Society Collection) - Softcover

Barros, Oscar

Softcover

ISBN 10: 1631575686 ISBN 13: 9781631575686

Publisher: Business Expert Press, 2016

Synopsis

The author presents business engineering (BE) and its application to service offerings design by using:

• Several disciplines-strategy, business models, modularization, business processes (BP), business intelligence (BI), information systems (IS) and IT- in generating enterprise architecture designs for services, which are aligned with and make operational stakeholders' interests.
• A hierarchical methodology that allows managing the complexity of full enterprise design by starting with overall aggregated designs detailed by hierarchical decomposition.
• Business, architecture, and process patterns that abstract and formalize the knowledge and experience generated from hundreds of cases.
• Advanced analytics-data based and operation research (OR) models-to support business development, by generating new or improved service designs, and management, by embedding models in operating process design, allowing truly BI that optimize service performance.
• Formal constructs to model designs based on BPMN, allowing simulation and their eventual execution using BP management suits.

This book provides the foundations of BE, reviews the disciplines integrated within its methodology, and presents plentiful evidence of its power by giving detailed application cases, including impressive results in private and public situations.

About this title

About the Author

Óscar Barros, PhD, is full professor at the Department of Industrial Engineering of the University of Chile. He created the first group of OR in Chile and the first master in the discipline. He also developed the discipline of IS, including a master on the subject. He is now dedicated to the development of an original methodology for the design of businesses and services, including the creation of the novel and recognized master in business engineering. He also directs an applied research program applying the ideas of BE in health services, which has produced significant impacts on productivity and quality of service. He has written 12 books, with more than 100,000 copies sold, on OR, IS, IT, BP, and BE. He has also published widely in scientific journals.

Edition details

• Publisher: Business Expert Press
• Publication date: 2016
• Language: English
• ISBN 10: 1631575686
• ISBN 13: 9781631575686
• Binding: Paperback
• Edition number: 2
• Number of pages: 150