Book Description Condition: New. Brand New! Not Overstocks or Low Quality Book Club Editions! Direct From the Publisher! We're not a giant, faceless warehouse organization! We're a small town bookstore that loves books and loves it's customers! Buy from Lakeside Books!. Seller Inventory # OTF-S-9781633696105

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Dealing with Difficult People (HBR Emotional Intelligence Series) (Hardback or Cased Book)

Review, Harvard Business; Schwartz, Tony; Gerzon, Mark; Weeks, Holly; Gallo, Amy

Published by Harvard Business Review Press 5/8/2018 (2018)

ISBN 10: 1633696103 ISBN 13: 9781633696105

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Book Description Hardback or Cased Book. Condition: New. Dealing with Difficult People (HBR Emotional Intelligence Series) 0.66. Book. Seller Inventory # BBS-9781633696105

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Dealing with Difficult People (HBR Emotional Intelligence Series) by Review, Harvard Business, Schwartz, Tony, Gerzon, Mark, Weeks, Holly, Gallo, Amy [Hardcover ]

"Review, Harvard Business", "Schwartz, Tony", "Gerzon, Mark", "Weeks, Holly", "Gallo, Amy"

Published by Harvard Business Review Press (2018)

ISBN 10: 1633696103 ISBN 13: 9781633696105

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Book Description Hardcover. Condition: new. Seller Inventory # 9781633696105

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Dealing with Difficult People (HBR Emotional Intelligence Series)

Review, Harvard Business; Schwartz, Tony; Gerzon, Mark; Weeks, Holly; Gallo, Amy

Published by Harvard Business Review Press (2018)

ISBN 10: 1633696103 ISBN 13: 9781633696105

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Book Description Condition: New. Seller Inventory # ABLIING23Mar2811580193054

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Dealing with Difficult People (HBR Emotional Intelligence Series)

Review, Harvard Business; Schwartz, Tony; Gerzon, Mark; Weeks, Holly; Gallo, Amy

Published by Harvard Business Review Press (2018)

ISBN 10: 1633696103 ISBN 13: 9781633696105

New Hardcover Quantity: > 20

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Dealing with Difficult People (HBR Emotional Intelligence Series) (Hardcover)

Harvard Business Review

Published by Harvard Business Review Press (2018)

ISBN 10: 1633696103 ISBN 13: 9781633696105

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Book Description Hardcover. Condition: new. Hardcover. Learn how to deal with difficult colleagues and clients.At the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you stay unruffled in the face of passive-aggressive comments? And how do you know if you're difficult to work with?This book explains the research behind our emotional response to awful colleagues and shows how to build the empathy and resilience to make those relationships more productive.Books in this series are based on the work of experts including:Daniel GolemanTony SchwartzNick MorganDaniel GilbertThis collection of articles includes "To Resolve a Conflict, First Decide: Is It Hot or Cold?" by Mark Gerzon; "Taking the Stress Out of Stressful Conversations," by Holly Weeks; "The Secret to Dealing with Difficult People: It's About You," by Tony Schwartz; "How to Deal with a Mean Colleague," by Amy Gallo; "How To Deal with a Passive-Aggressive Colleague," by Amy Gallo; "How to Work with Someone Who's Always Stressed Out," by Rebecca Knight; "How to Manage Someone Who Thinks Everything Is Urgent," by Liz Kislik; and "Do You Hate Your Boss?" by Manfred F. R. Kets de Vries.HOW TO BE HUMAN AT WORK.The HBR Emotional Intelligence Series features smart, essential reading on the human side of professional life from the pages of Harvard Business Review. Each book in the series offers proven research showing how our emotions impact our work lives, practical advice for managing difficult people and situations, and inspiring essays on what it means to tend to our emotional well-being at work. Uplifting and practical, these books describe the social skills that are critical for ambitious professionals to master. Shipping may be from multiple locations in the US or from the UK, depending on stock availability. Seller Inventory # 9781633696105

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