Patient No Longer: How YOU Can Lead the Consumer Revolution in Healthcare, Second Edition - Softcover

Klasko MD, Stephen K.; Donohue, Ryan

Softcover

ISBN 10: 1640554815 ISBN 13: 9781640554818

Publisher: ACHE Learn, 2025

Synopsis

Patient No Longer delves into the next phase of healthcare's evolution: consumer-centric care. The authors challenge the status quo and explore how we can build a truly consumer-driven healthcare system— one that is data informed, compassionate, and ultimately meaningful for patients— by answering a critical question: What can we do now to transform our healthcare model into one that puts consumers at the center of the experience? Drawing on new research and real-world case studies, the book analyzes long-term effects of COVID-19 on healthcare, revealing how the pandemic accelerated the shift toward patient-centered care. The book offers a fresh look at the progress— and the work yet to be done— in achieving a system in which providers partner with patients to create healthier communities. This extensively revised edition features new content throughout, including: • Information regarding potential for artificial intelligence (AI) to transform healthcare • Ideas for improving patient experience to remove barriers to care With actionable insights and a forward-thinking framework, the book equips organizations to deliver the compassionate, human-centered care patients deserve.

About this title

About the Author

Stephen K. Klasko, MD, MBA, is a preeminent innovator and advocate, pursuing his passion to bridge traditional academic medicine with the emerging world of generative AI, radical collaboration, digital medicine, and entrepreneurship. In 2024, Dr. Klasko was named one of healthcare’ s “ Great Leaders” by Becker’ s Hospital Review. His career has been driven by his vision for a revolution in healthcare and higher education, as dean of two medical colleges, as a health system CEO, and as a university president. Ryan Donohue serves as a strategic adviser to NRC Health, the largest surveyor of healthcare consumers in the United States. Donohue has been a thought leader in the realm of healthcare consumerism since 2006 and has an extensive background in consumer decision-making, brand preference, and loyalty in healthcare. He has authored several publications on healthcare consumerism, brand strategy, and effective marketing tactics. Donohue also serves as an adviser and faculty member for The Governance Institute.

Edition details

• Publisher: ACHE Learn
• Publication date: 2025
• Language: English
• ISBN 10: 1640554815
• ISBN 13: 9781640554818
• Binding: Paperback
• Edition number: 2
• Number of pages: 300