Synopsis
Customer Service Essentials is a must-read and a definitive source of information on effective management of customer service in Africa and beyond. Leveraging on unique concepts and practices developed in the field of customer service management, this book uses case studies and vignettes to reinforce learnings, drawing parallels to real life experiences. The book is a valuable resource for individuals and organizations, in the quest to achieve excellent customer service, increased productivity and enhanced employee satisfaction. It explores the practical challenges of customer service in Africa, examines critical success factors and provides guidelines for effective customer engagement in this evolving highly networked digital era. Policy makers, directors, managers and students will gain valuable and actionable insights on service management as they navigate the chapters.
"synopsis" may belong to another edition of this title.
Other Popular Editions of the Same Title
Search results for Customer Service Essentials: Lessons for Africa and...
Stock Image
Customer Service Essentials : Lessons for Africa and Beyond
Published by
Information Age Publishing, 2019
ISBN 10: 1641136855
ISBN 13: 9781641136853
New
Softcover
Seller: GreatBookPrices, Columbia, MD, U.S.A.
Seller rating 5 out of 5 stars
Condition: New. Seller Inventory # 35853302-n
Seller Image
Customer Service Essentials
Published by
Emerald Publishing Inc, US, 2019
ISBN 10: 1641136855
ISBN 13: 9781641136853
New
Paperback
Seller: Rarewaves USA, OSWEGO, IL, U.S.A.
Seller rating 5 out of 5 stars
Paperback. Condition: New. Customer Service Essentials is a must-read and a definitive source of information on effective management of customer service in Africa and beyond. Leveraging on unique concepts and practices developed in the field of customer service management, this book uses case studies and vignettes to reinforce learnings, drawing parallels to real life experiences. The book is a valuable resource for individuals and organizations, in the quest to achieve excellent customer service, increased productivity and enhanced employee satisfaction. It explores the practical challenges of customer service in Africa, examines critical success factors and provides guidelines for effective customer engagement in this evolving highly networked digital era. Policy makers, directors, managers and students will gain valuable and actionable insights on service management as they navigate the chapters. Seller Inventory # LU-9781641136853
Stock Image
Customer Service Essentials: Lessons for Africa and Beyond
Published by
Information Age Publishing, 2019
ISBN 10: 1641136855
ISBN 13: 9781641136853
New
Softcover
Seller: California Books, Miami, FL, U.S.A.
Seller rating 4 out of 5 stars
Condition: New. Seller Inventory # I-9781641136853
Stock Image
Customer Service Essentials : Lessons for Africa and Beyond
Published by
Information Age Publishing, 2019
ISBN 10: 1641136855
ISBN 13: 9781641136853
Used
Softcover
Seller: GreatBookPrices, Columbia, MD, U.S.A.
Seller rating 5 out of 5 stars
Condition: As New. Unread book in perfect condition. Seller Inventory # 35853302
Stock Image
Customer Service Essentials: Lessons for Africa and Beyond (NA)
Published by
Information Age Publishing, 2019
ISBN 10: 1641136855
ISBN 13: 9781641136853
New
Softcover
Seller: Majestic Books, Hounslow, United Kingdom
Seller rating 4 out of 5 stars
Condition: New. pp. 260. Seller Inventory # 381273822
Buy New
US$ 71.97
US$ 8.64 shipping
Ships from United Kingdom to U.S.A.
Ships from United Kingdom to U.S.A.
Quantity: 3 available
Stock Image
Customer Service Essentials: Lessons for Africa and Beyond (eng)
Published by
Information Age Publishing, 2019
ISBN 10: 1641136855
ISBN 13: 9781641136853
New
Softcover
Seller: Brook Bookstore On Demand, Napoli, NA, Italy
Seller rating 3 out of 5 stars
Condition: new. Seller Inventory # 3a5ff3af03996a49f6772f3b8d48e0f1
Buy New
US$ 73.12
US$ 7.82 shipping
Ships from Italy to U.S.A.
Ships from Italy to U.S.A.
Quantity: Over 20 available
Stock Image
Customer Service Essentials
Print on DemandSeller: PBShop.store UK, Fairford, GLOS, United Kingdom
Seller rating 5 out of 5 stars
PAP. Condition: New. New Book. Delivered from our UK warehouse in 4 to 14 business days. THIS BOOK IS PRINTED ON DEMAND. Established seller since 2000. Seller Inventory # L0-9781641136853
Buy New
US$ 78.46
US$ 6.68 shipping
Ships from United Kingdom to U.S.A.
Ships from United Kingdom to U.S.A.
Quantity: Over 20 available
Stock Image
Customer Service Essentials Lessons for Africa and Beyond
Print on DemandSeller: Revaluation Books, Exeter, United Kingdom
Seller rating 5 out of 5 stars
Paperback. Condition: Brand New. 247 pages. 9.00x6.00x0.75 inches. In Stock. This item is printed on demand. Seller Inventory # __1641136855
Buy New
US$ 76.61
US$ 13.30 shipping
Ships from United Kingdom to U.S.A.
Ships from United Kingdom to U.S.A.
Quantity: 2 available
Stock Image
Customer Service Essentials: Lessons for Africa and Beyond (NA)
Published by
Information Age Publishing, 2019
ISBN 10: 1641136855
ISBN 13: 9781641136853
New
Softcover
Seller: Kennys Bookshop and Art Galleries Ltd., Galway, GY, Ireland
Seller rating 5 out of 5 stars
Condition: New. 2019. Paperback. . . . . . Seller Inventory # V9781641136853
Buy New
US$ 78.41
US$ 12.08 shipping
Ships from Ireland to U.S.A.
Ships from Ireland to U.S.A.
Quantity: Over 20 available
Stock Image
Customer Service Essentials: Lessons for Africa and Beyond
Published by
Information Age Publishing, 2019
ISBN 10: 1641136855
ISBN 13: 9781641136853
New
Paperback / softback
Seller: THE SAINT BOOKSTORE, Southport, United Kingdom
Seller rating 5 out of 5 stars
Paperback / softback. Condition: New. New copy - Usually dispatched within 4 working days. Seller Inventory # B9781641136853
Buy New
US$ 72.13
US$ 18.73 shipping
Ships from United Kingdom to U.S.A.
Ships from United Kingdom to U.S.A.
Quantity: Over 20 available