The HardTalk Handbook: The definitive guide to having the difficult conversations that make a difference - Softcover

Metcalfe, Dawn

Softcover

ISBN 10: 172704620X ISBN 13: 9781727046205

Publisher: CreateSpace Independent Publishing Platform, 2018

Synopsis

The HardTalk Handbook is an interactive guide to mastering the science and art of difficult conversations we keep avoiding. Using extensive research and neuroscience techniques, it explores the reasons behind the way we behave when communicating and how to combat those behaviours that hold us back. It demonstrates how to resolve conflict and affect change, even in the most diverse organisations, no matter your culture, background or experience. Discover why we’d rather ‘put up’ instead of ‘turn up’ and how our natural instinct to ‘speak louder’ is far less important than ‘listening hard’. Whether you need to tell a colleague they smell, that your boss’s approach is ineffective or any other type of HardTalk you have experienced, this Handbook will show you the skills you need to succeed at the conversations that make all the difference.

About this title

About the Author

Having worked in seven countries ranging from when she was a teenager in Ireland through to her time teaching teachers in China, to her now home in Dubai, Dawn Metcalfe has worked with leaders at all levels around the region and beyond to change the way they see the world, their behaviour and their impact on others. As well as authoring The HardTalk Handbook and Managing the Matrix, she is also the founder of Dubai-based PDSi, which helps individuals and teams get even better at what they do best. Known for not being afraid to tell truth, her insights and straight-talking approach has kept her constantly in demand from large multinationals and government entities across the Middle East, over the last 10 years. Dawn created HardTalk (a book and a programme) to help us get better at mastering the science and art of difficult conversations we keep avoiding. Using extensive research and neuroscience techniques, it explores the reasons behind communication behaviour and how to combat those that hold us back. Dawn’s HardTalk principles help people to hear and be heard effectively, to get the results they want.

Edition details

• Publisher: CreateSpace Independent Publishing Platform
• Publication date: 2018
• ISBN 10: 172704620X
• ISBN 13: 9781727046205
• Binding: Paperback
• Language: English
• Number of pages: 173