Good Manufacturing Practices (GMP) regulations worldwide, as well as the Food and Drug Administration (FDA) and International Conference on Harmonization (ICH) guidances, require that companies have in place an internal quality audit program. For example, the FDA regulation for medical devices establishes that each manufacturer shall establish procedures for quality audits and conduct such audits to assure that the quality system complies with the established quality system requirements, and to determine the effectiveness of the quality system[1]. Also, the ICH Q10 guidance establishes that management should have a formal process for reviewing the pharmaceutical quality system on a periodic basis, which include self-assessment processes, including audits, and external assessments, such as regulatory inspections and findings, and customer audits[2].
Auditing is a powerful management tool in establishing how effectively a company controls the quality of its products and ensures compliance. The ISO 19011 is an international standard that sets forth guidelines for management systems auditing[3]. This book presents many auditing tools and techniques needed when conducting effective internal and external audits. An audit can be conducted against a range of audit criteria, separately or in combination, including:
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Manuel E. Peña Rodríguez is a process improvement and training consultant with more than 25 years of experience in many industry sectors. Since January 2006, he is fully devoted to consulting under Business Excellence Consulting Inc. He also served as professor in the graduate program in biochemistry at the University of Puerto Rico, Medical Sciences Campus, in San Juan PR. Mr. Peña Rodríguez received his Juris Doctor degree from the Pontifical Catholic University of Puerto Rico and his Master of Engineering in Engineering Management degree from Cornell University in Ithaca NY. He is also a licensed Professional Engineer registered in Puerto Rico and an attorney registered in the Supreme Court of Puerto Rico and the U.S. District Court for the District of Puerto Rico. Mr. Peña Rodríguez is an ASQ Certified Six Sigma Black Belt, Manager of Quality & Organizational Excellence, Quality Engineer, Quality Auditor, Medical Device Auditor, and Food Safety & Quality Auditor. He is also a Senior member of ASQ and former Chair of the Puerto Rico ASQ Section. He is the author of the books "Statistical Process Control for the FDA- Regulated Industry" and "Process Monitoring and Improvement Handbook", published by ASQ Quality Press. His most recent textbooks are "Effective Internal Auditing" and "Effective Compliance and Regulatory Writing", published by BEC Press. Mr. Peña Rodríguez is also the author of the article "Serious About Samples: Understanding Different Approaches for Process Monitoring and When to Use Them" and co-author (with José Rodríguez-Pérez) of the articles "Fail- Safe FMEA", "CAPA Pitfalls and Pratfalls", and "Essential Evaluation". All those articles were published in the monthly editions of the ASQ Quality Progress magazine.
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