Items related to 101 Ways to Really Satisfy Your Customers: How to Keep...
101 Ways to Really Satisfy Your Customers: How to Keep Your Customers and Attract New Ones (101 . . . Series) - Softcover
Synopsis
Full of practical tips to improve customer service and maintain a level of excellence, this resource helps businesses attract new customers and keep regular customers coming back. Suggestions include understanding customers, using a personalized approach, managing customers over the Internet and telephone, overseeing internal customer service, and stepping in when things go wrong. Helpful tips, such as giving regular customers a contact number for outside normal business hours, offer great ideas for speeding up customer-service transactions for busy owners and managers. Also included are checklists to gauge customer service satisfaction, handle customer complaints effectively, and analyze competition efficiently.
"synopsis" may belong to another edition of this title.
About the Author
Andrew Griffiths has been a small business owner for more than 20 years. His company, the Marketing Professionals, provides practical and creative advice to large corporations and small business operators alike. He is the author of 101 Survival Tips for Your Business and 101 Ways to Market Your Business.
Review
"Full of practical tips to improve customer service and maintain a level of excellence." -- Greater Hartford Business Times
"Griffiths offers pragmatic advice and straightforward strategies for pleasing customers." -- Customer Relationship Management
"About this title" may belong to another edition of this title.
- PublisherAllen & Unwin
- Publication date2007
- ISBN 10 1741750083
- ISBN 13 9781741750089
- BindingPaperback
- Edition number1
- Number of pages256
- Rating
Buy New
Learn more about this copy
US$ 35.86
Shipping:
US$ 4.25
Within U.S.A.
Top Search Results from the AbeBooks Marketplace
Stock Image
101 Ways to Really Satisfy Your Customers: How to Keep Your Customers and Attract New Ones
Seller: ThriftBooks-Atlanta, AUSTELL, GA, U.S.A.
Seller rating 5 out of 5 stars
Paperback. Condition: As New. No Jacket. Pages are clean and are not marred by notes or folds of any kind. ~ ThriftBooks: Read More, Spend Less 0.6. Seller Inventory # G1741750083I2N00
Quantity: 1 available
Stock Image
101 Ways to Really Satisfy Your Customers: How to Keep Your Customers and Attract New Ones (101 . . . Series)
Seller: GF Books, Inc., Hawthorne, CA, U.S.A.
Seller rating 5 out of 5 stars
Condition: Very Good. Book is in Used-VeryGood condition. Pages and cover are clean and intact. Used items may not include supplementary materials such as CDs or access codes. May show signs of minor shelf wear and contain very limited notes and highlighting. 0.6. Seller Inventory # 1741750083-2-3
Quantity: 1 available
Stock Image
101 Ways to Really Satisfy Your Customers: How to Keep Your Customers and Attract New Ones (101 . . . Series)
Seller: Book Deals, Tucson, AZ, U.S.A.
Seller rating 5 out of 5 stars
Condition: Fine. Like New condition. Great condition, but not exactly fully crisp. The book may have been opened and read, but there are no defects to the book, jacket or pages. 0.6. Seller Inventory # 353-1741750083-lkn
Quantity: 1 available
Stock Image
101 Ways to Really Satisfy Your Customers
Published by
Allen & Unwin, Crows Nest, New South Wales, 2006
ISBN 10: 1741750083
ISBN 13: 9781741750089
Used
Softcover
Seller: Syber's Books, Melbourne, VIC, Australia
Seller rating 2 out of 5 stars
Softcover. Condition: Very Good. Reprint. acknowledgements, introduction by author, recommended reading, the 101 series of books, and about the author. Colour illustrated card cover with yellow, white and pale purple coloured titles to the front panel and yellow and white coloured titles to the backstrip. Colour photograph of author to the rear book panel. The title says it all  how (and how not to) satisfy customer needs. A new printing, with some updating of ideas. Minor creasing to the book corners with age toning of the textblock edges and pages. Size: Trade Paperback. 218, [10  of which eight after the books from publishing house] pages, Please refer to accompanying picture (s). Quantity Available: 1. Shipped Weight: Under 500 grams. Category: Business, Finance & Marketing; ISBN: 1741750083. ISBN/EAN: 9781741750089. Inventory No: 0116603. Seller Inventory # 0116603
Quantity: 1 available
Stock Image
101 Ways to Really Satisfy Your Customers: How to Keep Your Customers and Attract New Ones [Paperback] Griffiths, Andrew
Seller: Hay-on-Wye Booksellers, Hay-on-Wye, HEREF, United Kingdom
Seller rating 4 out of 5 stars
Condition: Very Good. New/unused condition with shelf wear such as scuffs and scratches to the cover. The content is in very good condition. Seller Inventory # HP-087510
Quantity: 1 available
Stock Image
101 Ways to Really Satisfy Your Customers: How to Keep Your Customers and Attract New Ones (101 . . . Series)
Seller: GoldBooks, Denver, CO, U.S.A.
Seller rating 5 out of 5 stars
Paperback. Condition: new. New Copy. Customer Service Guaranteed. Seller Inventory # think1741750083
Quantity: 1 available
Stock Image
101 Ways to Really Satisfy Your Customers: How to Keep Your Customers and Attract New Ones (101 . . . Series)
Seller: GoldenWavesOfBooks, Fayetteville, TX, U.S.A.
Seller rating 5 out of 5 stars
Paperback. Condition: new. New. Fast Shipping and good customer service. Seller Inventory # Holz_New_1741750083
Quantity: 1 available
Stock Image
101 Ways to Really Satisfy Your Customers: How to Keep Your Customers and Attract New Ones (101 . . . Series)
Seller: dsmbooks, Liverpool, United Kingdom
Seller rating 3 out of 5 stars
Paperback. Condition: Like New. Like New. book. Seller Inventory # D7F9-0-M-1741750083-6
Quantity: 1 available
Stock Image
101 Ways to Really Satisfy Your Customers: How to Keep Your Customers and Attract New Ones (101 . . . Series)
Seller: Big Bill's Books, Wimberley, TX, U.S.A.
Seller rating 5 out of 5 stars
Paperback. Condition: new. Brand New Copy. Seller Inventory # BBB_new1741750083
Quantity: 1 available
Stock Image
101 Ways to Really Satisfy Your Customers: How to Keep Your Customers and Attract New Ones (101 . . . Series)
Seller: Front Cover Books, Denver, CO, U.S.A.
Seller rating 5 out of 5 stars
Condition: new. Seller Inventory # FrontCover1741750083
Quantity: 1 available