Items related to The Science of Service: The Proven Formula to Drive...
The Science of Service: The Proven Formula to Drive Customer Loyalty and Stand Out from the Crowd - Softcover
Synopsis
When it comes to customer satisfaction, consistency is king—not the customer.
While it’s been proven that customer satisfaction can greatly impact many financial aspects of a business—from cash flow to profitability and share price—most companies have not considered the science behind customer service or built a system for it. With Mark Colgate’s FAME model—standing for Framework, Accountability, Moments, and Endurance—companies and organizations will be able to differentiate themselves, and create a unique approach that will communicate their service brand to their customers in a compelling, clear, and memorable manner.
Colgate’s model demands effort, innovation, practice, and endurance, but it will also empower readers to distinguish their businesses among competitors, win over customers even when they’re proving difficult, and help companies achieve service fame. Backed by case studies and scientific research, this book will help readers to understand the science, tools, and frameworks needed to create their own consistently high-calibre customer service for their organizations, boosting annual returns as a result.
"synopsis" may belong to another edition of this title.
About the Author
Mark Colgate is an award-winning Professor of Service Excellence at the University of Victoria, Gustavson School of Business. He is also a regular professor at the China European Business School in Shanghai, the leading business school in China, and has taught in Ireland, New Zealand, and Australia. Mark's primary research areas are service excellence and coaching and he's known for his passion for excellent customer service and his innovative teaching style. Mark has consulted for many service organizations including the Commonwealth Bank of Australia, TELUS, the Bank of Ireland, the Bank of New Zealand, Kiwi Experience, Sony, Toyota, Enerco and Whistler Blackcomb.
"About this title" may belong to another edition of this title.
Other Popular Editions of the Same Title
Search results for The Science of Service: The Proven Formula to Drive...
Stock Image
UNKNOWN
ISBN 10: 177458705X
ISBN 13: 9781774587058
New
Seller: GreatBookPrices, Columbia, MD, U.S.A.
Seller rating 5 out of 5 stars
Condition: New. Seller Inventory # 50568316-n
Quantity: Over 20 available
Stock Image
The Science of Service: The Proven Formula to Drive Customer Loyalty and Stand Out from the Crowd
Seller: California Books, Miami, FL, U.S.A.
Seller rating 5 out of 5 stars
Condition: New. Seller Inventory # I-9781774587058
Quantity: Over 20 available
Stock Image
UNKNOWN
ISBN 10: 177458705X
ISBN 13: 9781774587058
Used
Seller: GreatBookPrices, Columbia, MD, U.S.A.
Seller rating 5 out of 5 stars
Condition: As New. Unread book in perfect condition. Seller Inventory # 50568316
Quantity: Over 20 available
Seller Image
The Science of Service: The Proven Formula to Drive Customer Loyalty and Stand Out from the Crowd (Paperback or Softback)
Published by
Page Two Press 7/10/2025, 2025
ISBN 10: 177458705X
ISBN 13: 9781774587058
New
Paperback or Softback
Seller: BargainBookStores, Grand Rapids, MI, U.S.A.
Seller rating 5 out of 5 stars
Paperback or Softback. Condition: New. The Science of Service: The Proven Formula to Drive Customer Loyalty and Stand Out from the Crowd 0.65. Book. Seller Inventory # BBS-9781774587058
Quantity: 5 available
Stock Image
The Science of Service: The Proven Formula to Drive Customer Loyalty and Stand Out from the Crowd
Seller: Books Puddle, New York, NY, U.S.A.
Seller rating 4 out of 5 stars
Condition: New. Seller Inventory # 26404726625
Quantity: 4 available
Stock Image
The Science of Service: The Proven Formula to Drive Customer Loyalty and Stand Out from the Crowd
Print on DemandSeller: Majestic Books, Hounslow, United Kingdom
Seller rating 5 out of 5 stars
Condition: New. Print on Demand. Seller Inventory # 409476286
Quantity: 4 available
Stock Image
UNKNOWN
ISBN 10: 177458705X
ISBN 13: 9781774587058
Used
Seller: GreatBookPricesUK, Woodford Green, United Kingdom
Seller rating 5 out of 5 stars
Condition: As New. Unread book in perfect condition. Seller Inventory # 50568316
Quantity: Over 20 available
Stock Image
The Science of Service: The Proven Formula to Drive Customer Loyalty and Stand Out from the Crowd
Print on DemandSeller: Biblios, Frankfurt am main, HESSE, Germany
Seller rating 5 out of 5 stars
Condition: New. PRINT ON DEMAND. Seller Inventory # 18404726635
Quantity: 4 available
Stock Image
UNKNOWN
ISBN 10: 177458705X
ISBN 13: 9781774587058
New
Seller: GreatBookPricesUK, Woodford Green, United Kingdom
Seller rating 5 out of 5 stars
Condition: New. Seller Inventory # 50568316-n
Quantity: Over 20 available
Stock Image
The Science of Service (Paperback)
Published by
Page Two Books, Inc., BC, 2025
ISBN 10: 177458705X
ISBN 13: 9781774587058
New
Paperback
Seller: AussieBookSeller, Truganina, VIC, Australia
Seller rating 5 out of 5 stars
Paperback. Condition: new. Paperback. When it comes to customer satisfaction, consistency is king-not the customer.While it's been proven that customer satisfaction can greatly impact many financial aspects of a business-from cash flow to profitability and share price-most companies have not considered the science behind customer service or built a system for it. With Mark Colgate's FAME model-standing for Framework, Accountability, Moments, and Endurance-companies and organizations will be able to differentiate themselves, and create a unique approach that will communicate their service brand to their customers in a compelling, clear, and memorable manner.Colgate's model demands effort, innovation, practice, and endurance, but it will also empower readers to distinguish their businesses among competitors, win over customers even when they're proving difficult, and help companies achieve service fame. Backed by case studies and scientific research, this book will help readers to understand the science, tools, and frameworks needed to create their own consistently high-calibre customer service for their organizations, boosting annual returns as a result. Shipping may be from our Sydney, NSW warehouse or from our UK or US warehouse, depending on stock availability. Seller Inventory # 9781774587058
Quantity: 1 available