The SaaS Email Marketing Playbook: Convert Leads, Increase Customer Retention, and Close More Recurring Revenue With Email - Softcover

Garbugli, Étienne

Softcover

ISBN 10: 1777160405 ISBN 13: 9781777160401

Publisher: Étienne Garbugli, 2020

Synopsis

"A great no-BS resource where you are guaranteed to pick up useful tips and approaches, whether you’re an email pro or just starting out." – Andrus Purde, Founder & CEO, Outfunnel- -No matter how great your product is, it’s very likely that 40–60% of free trials never see your product a second time. This means that you stand to lose up to 60% of your hard-earned signups. Do you just let them go?Email marketing is one of the highest leverage activities in a SaaS business. It can help:

• increase onboarding and trial conversions;
• reduce churn; and
• grow monthly recurring revenue (MRR).

By introducing a single campaign today, you could significantly increase your conversions, and get the benefits of that increase predictably and repeatedly, week after week. That’s the beauty of automation. It’s also how we created an upsell program at LANDR that was generating up to 42% of weekly subscription conversions. When I joined LANDR, we were only sending 3 automated emails (and only 1 of those was performing). By focusing on sending the right email to the right user at the right time, performance jumped up, with increases in:

• product onboarding completion;
• engagement;
• sales; and
• upgrades to annual subscriptions.

We made a lot of mistakes along the way (including sending 85,000 emails to the wrong users). It took a lot of trial and error, long hours, and exhaustive internet searches, but the results were obvious. Email was more effective at generating revenue than:

• Investing in more ads;
• Building new features hoping they’ll drive engagement;
• Redesigning at the cost of trial and error.

You can learn SaaS email marketing the way we did (through hard work), or jump to the front of the line.The SaaS Email Marketing Playbook includes everything I would have loved to know about email before I got started at LANDR:

• how and when to create new emails or In-App messages to influence your users’ behaviors and purchase decisions;
• how to double, triple, or quadruple the performance of every single email you send;
• how to stand out in an increasingly more crowded inbox; and
• how to create processes and structure to systematically grow the performance of an email marketing program.

The book also includes seven deep dives to help you implement your onboarding, upsell, retention, referral, and behavioral sequences, among others.You don’t need to be a master copywriter (or have one on your team) to send effective emails. You just need the right processes and knowledge to start growing your business with email.The SaaS Email Marketing Playbook contains everything you need to plan, build, and optimize your email marketing program.- -The SaaS Email Marketing Playbook was written for businesses with clear signs of Product-Market Fit, that are:

• selling to consumers or businesses;
• charging monthly or yearly subscription fees;
• generating more than $2k MRR; and
• adding at least 200 email signups per week.

About this title

About the Author

Étienne is a three-time startup founder (Flagback, HireVoice, and Highlights) and the author of Lean B2B: Build Products Businesses Want. The Lean B2B methodology helps thousands of entrepreneurs and innovators around the world build successful businesses.

In 2015, Étienne joined LANDR as head of customer engagement. There, he helped create and optimize a full customer lifecycle communication program that contributed to a revenue growth of 4x in two years.

From the Back Cover

"40-60% of your first-time users will check out your product and never come back. A good email marketing strategy is often the main difference between users coming back and never touching foot again in your product. This book shows you how to build a SaaS email marketing strategy that actually works."

Wes Bush, Author, Product-Led Growth

"Etienne's book helped us set up all of our initial emails for our SaaS business—Pipeline. This book is very valuable to new SaaS businesses because it will show you how to get more subscribers from free trials, retain users, and even get back subscribers who cancel their subscriptions. I think anyone with a SaaS business will find something that can increase conversions from this book. Highly recommended!"

Greg Davis, Founder & CEO, Pipeline

"I feel like I got an upgraded version of myself after going through the book. Etienne has in-depth knowledge of email marketing. The deep dives, cheatsheets, and case studies provided with this book were invaluable, and saved me tons of work. This book is a real must for SaaS founders and marketers."

Saroj Ativitavas, Co-Founder & CEO, Wisible

"A well-written book for those who want to learn about SaaS email marketing from A to Z: how to create, segment and send successful campaigns, what templates to use, and how to optimize key elements. Etienne Garbugli has put together dozens of lessons, which are divided into logical and easily-digestible chapters. It's all very easy to read and extremely useful. I definitely recommend this book!"

Jacek Krywult, CEO, PWSK

"The world would be a better place if B2B marketers stopped spamming and sent more well-targeted and well-crafted emails—and everyone would also sell more! Etienne Garbugli has put together a great no-BS resource where you are guaranteed to pick up useful tips and approaches, whether you're an email pro or just starting out."

Andrus Purde, Founder & CEO, Outfunnel

Edition details

• Publisher: Étienne Garbugli
• Publication date: 2020
• ISBN 10: 1777160405
• ISBN 13: 9781777160401
• Binding: Paperback
• Language: English
• Number of pages: 256