The most authoritative guide to preparing for the ITIL Foundation Certificate in IT Service Management. It includes an extensive range of practice questions complete with explanations and key learning points and will greatly assist anyone sitting or intending to sit the ITIL Service Management Foundation Certificate. This new edition provides a wealth of background knowledge and sample questions and is compatible with the 2011 update to ITILŪ. The guide utilises the experience of three established independent service management consultants and experienced lecturers. An ITILŪ licensed product.
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Steve Mann has spent over 30 years in IT service management and is an established consultant, trainer and coach. He is chair of the BCS ITIL Foundation Question Examination Board. Tony Gannon has been active in the ITSM industry for 25 years and is renowned for his pragmatic approach to interpreting ITIL guidance into workable solutions. Nigel Mear has been involved in service management for over 30 years and is an accomplished service improvement consultant, ITIL trainer and business coach.
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Book Description Paperback. Book Condition: Very Good. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. Bookseller Inventory # GOR007165773
Book Description BCS, The Chartered Institute for, 2012. Paperback. Book Condition: Good. All orders are dispatched the following working day from our UK warehouse. Established in 2004, we have over 500,000 books in stock. No quibble refund if not completely satisfied. Bookseller Inventory # mon0002638167