Configuration Management - Softcover

Shirley Lacy, David Norfolk

Softcover

ISBN 10: 1780172281 ISBN 13: 9781780172286

Publisher: BCS, The Chartered Institute for IT, 2014

Synopsis

Configuration management is the vital underpinning for IT governance generally and the effective delivery of timely, robust and resilient IT services in particular. This book includes expert feedback from practitioners who have implemented configuration management in a wide range of real environments. It is invaluable to IT professionals who are implementing configuration management and also to technology-savvy business managers who need to use automated business services. This revised edition is updated to reflect latest IT service management practice. Review: "A masterfully crafted synthesis of experience, workshops, interviews and case studies, this book is an invaluable contribution to the governance of continual configuration management improvement. It also accurately references IT service management processes." Krikor Maroukian, Project Manager, Printec S.A.

About this title

About the Author

Shirley Lacy is Managing Director of ConnectSphere and specialises in the application of service management best practices to deliver value from IT investments. She is also the UK Principal Expert on the ISO working group for process assessment standards for software, systems and service management. David Norfolk has worked in database administration; development methods and standards; internal control; network management; operations research; and banking. He is a journalist and an industry analyst with Bloor Research.

Review

A masterfully crafted synthesis of experience, workshops, interviews and case studies, this book is an invaluable contribution to the governance of continual configuration management improvement. It also accurately references IT service management processes.--Krikor Maroukian "Printec S.A. "

Edition details

• Publisher: BCS, The Chartered Institute for IT
• Publication date: 2014
• Language: English
• ISBN 10: 1780172281
• ISBN 13: 9781780172286
• Binding: Paperback
• Number of pages: 160