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Service Level Manager: Careers in IT service management (BCS Guides to IT Roles) - Softcover

Book 4 of 12: BCS Guides to IT Roles

Sansbury, John

 
9781780172941: Service Level Manager: Careers in IT service management (BCS Guides to IT Roles)
Softcover
ISBN 10: 178017294X ISBN 13: 9781780172941
Publisher: BCS, The Chartered Institute for IT, 2017

Synopsis

The role of service level manager is a critical one in that the agreements negotiated with customers should inform the activities of the service provider. This book aims to help those whose role is to establish, negotiate, manage or update service level agreements and to use these as the basis of continual service improvement. It covers areas such as purpose, required skills, responsibilities, interface and career progression as well as tools, standards and frameworks related to the role.

"synopsis" may belong to another edition of this title.

About the Author

John Sansbury owns Infrassistance, a consultancy specialising in service management, is an ITIL practitioner, examiner, trainer, speaker, author and consultant as well as a Chartered IT Professional and Fellow of BCS. He is passionate about service management and has helped some of the world's largest organisations improve the delivery of their IT services.

"About this title" may belong to another edition of this title.

Publisher
BCS, The Chartered Institute for IT
Publication date
2017
Language
English
ISBN 10 
178017294X
ISBN 13 
9781780172941
Binding
Paperback
Number of pages
152