Items related to The Universal Service Desk: Implementing, controlling...
Synopsis
The Universal Service Desk (USD) – Implementing, controlling and improving service delivery defines what a USD is, why it is valuable to an organisation and how to build and implement one. It also discusses the evolution of the USD as part of integrated workplace management.Understand the essentials of any USD – buy this book today!
"synopsis" may belong to another edition of this title.
About the Author
IT Governance Publishing (ITGP) is the world's leading IT-GRC publishing imprint and wholly owned by IT Governance Ltd. ITGP provides books and tools covering all IT governance, risk management and compliance frameworks, producing unique and practical publications of the highest quality, in the latest formats available, and which readers will find invaluable.
"About this title" may belong to another edition of this title.
Search results for The Universal Service Desk: Implementing, controlling...
Seller Image
Universal Service Desk : Implementing, Controlling and Improving Service Delivery
Published by
It Governance Publishing, 2020
ISBN 10: 1787781488
ISBN 13: 9781787781481
New
Softcover
Seller: GreatBookPrices, Columbia, MD, U.S.A.
Seller rating 5 out of 5 stars
Condition: New. Seller Inventory # 41454910-n
Seller Image
The Universal Service Desk (USD): Implementing, controlling and improving service delivery (Paperback or Softback)
Seller: BargainBookStores, Grand Rapids, MI, U.S.A.
Seller rating 5 out of 5 stars
Condition: New. The Universal Service Desk (USD): Implementing, controlling and improving service delivery (Paperback or Softback). Seller Inventory # BBS-9781787781481
Stock Image
The Universal Service Desk: Implementing, controlling and improving service delivery
Published by
It Governance Publishing, 2020
ISBN 10: 1787781488
ISBN 13: 9781787781481
New
Softcover
Seller: California Books, Miami, FL, U.S.A.
Seller rating 5 out of 5 stars
Condition: New. Seller Inventory # I-9781787781481
Seller Image
The Universal Service Desk (USD)
Published by
IT Governance Publishing, GB, 2020
ISBN 10: 1787781488
ISBN 13: 9781787781481
New
Paperback
Seller: Rarewaves.com USA, London, LONDO, United Kingdom
Seller rating 5 out of 5 stars
Paperback. Condition: New. A universal service desk (USD) is the central point of contact between a service provider and users for everyday activities, and within an organisation for all requests for and enquiries about the services provided to customers, both internal and external.The USD is a concept of service delivery and resolution through different channels (Internet, post, intranet, phone, email, physical counter). It also covers account management and its focus on customer relationships at different levels in the organisation.The Universal Service Desk (USD) - Implementing, controlling and improving service delivery defines what a USD is, why it is valuable to an organisation and how to build and implement one. This practical guide gives advice about:The use of software tools;Service sites;Self-service;Call centre functionality;Account management;Processes between the USD and back office;Quality management;Competence management;Capabilities; andThe service catalogue.It also discusses the evolution of the USD as part of integrated workplace management.This book is ideal for those working in service management and the service desk industry, from managers to employees, and can also be used by students to understand all the components that relate to a USD.Understand the essentials of any USD - buy this book today! Seller Inventory # LU-9781787781481
Buy New
US$ 74.83
Free Shipping
Ships from United Kingdom to U.S.A.
Ships from United Kingdom to U.S.A.
Quantity: Over 20 available
Seller Image
The Universal Service Desk (USD)
Published by
IT Governance Publishing, GB, 2020
ISBN 10: 1787781488
ISBN 13: 9781787781481
New
Paperback
Seller: Rarewaves USA, HEBRON, KY, U.S.A.
Seller rating 5 out of 5 stars
Paperback. Condition: New. A universal service desk (USD) is the central point of contact between a service provider and users for everyday activities, and within an organisation for all requests for and enquiries about the services provided to customers, both internal and external.The USD is a concept of service delivery and resolution through different channels (Internet, post, intranet, phone, email, physical counter). It also covers account management and its focus on customer relationships at different levels in the organisation.The Universal Service Desk (USD) - Implementing, controlling and improving service delivery defines what a USD is, why it is valuable to an organisation and how to build and implement one. This practical guide gives advice about:The use of software tools;Service sites;Self-service;Call centre functionality;Account management;Processes between the USD and back office;Quality management;Competence management;Capabilities; andThe service catalogue.It also discusses the evolution of the USD as part of integrated workplace management.This book is ideal for those working in service management and the service desk industry, from managers to employees, and can also be used by students to understand all the components that relate to a USD.Understand the essentials of any USD - buy this book today! Seller Inventory # LU-9781787781481
Stock Image
The Universal Service Desk (USD)
Seller: PBShop.store UK, Fairford, GLOS, United Kingdom
Seller rating 5 out of 5 stars
PAP. Condition: New. New Book. Shipped from UK. Established seller since 2000. Seller Inventory # LW-9781787781481
Buy New
US$ 80.43
US$ 6.66 shipping
Ships from United Kingdom to U.S.A.
Ships from United Kingdom to U.S.A.
Quantity: 15 available
Stock Image
The Universal Service Desk: Implementing, controlling and improving service delivery
Published by
It Governance Publishing, 2020
ISBN 10: 1787781488
ISBN 13: 9781787781481
New
Softcover
Seller: Ria Christie Collections, Uxbridge, United Kingdom
Seller rating 5 out of 5 stars
Condition: New. In English. Seller Inventory # ria9781787781481_new
Buy New
US$ 74.44
US$ 14.97 shipping
Ships from United Kingdom to U.S.A.
Ships from United Kingdom to U.S.A.
Quantity: Over 20 available
Seller Image
Universal Service Desk : Implementing, Controlling and Improving Service Delivery
Published by
It Governance Publishing, 2020
ISBN 10: 1787781488
ISBN 13: 9781787781481
New
Softcover
Seller: GreatBookPricesUK, Woodford Green, United Kingdom
Seller rating 5 out of 5 stars
Condition: New. Seller Inventory # 41454910-n
Buy New
US$ 74.43
US$ 19.89 shipping
Ships from United Kingdom to U.S.A.
Ships from United Kingdom to U.S.A.
Quantity: Over 20 available
Stock Image
The Universal Service Desk (USD): Implementing, controlling and improving service delivery
Published by
It Governance Publishing, 2020
ISBN 10: 1787781488
ISBN 13: 9781787781481
New
Softcover
Seller: THE SAINT BOOKSTORE, Southport, United Kingdom
Seller rating 5 out of 5 stars
Condition: New. This item is printed on demand. New copy - Usually dispatched within 5-9 working days 651. Seller Inventory # C9781787781481
Buy New
US$ 76.45
US$ 22.88 shipping
Ships from United Kingdom to U.S.A.
Ships from United Kingdom to U.S.A.
Quantity: Over 20 available
Seller Image
Universal Service Desk : Implementing, Controlling and Improving Service Delivery
Published by
It Governance Publishing, 2020
ISBN 10: 1787781488
ISBN 13: 9781787781481
Used
Softcover
Seller: GreatBookPrices, Columbia, MD, U.S.A.
Seller rating 5 out of 5 stars
Condition: As New. Unread book in perfect condition. Seller Inventory # 41454910