The Service Desk Handbook – A Guide to Service Desk Implementation, Management and Support - Softcover
Synopsis
The Service Desk Handbook - A guide to service desk implementation, management and support provides operational guidance for implementing, managing and supporting service desks in the enterprise. It will help service desk teams in adopting ITILŪ to accomplish their tasks while making the necessary adaptations as per their organisation’s needs.
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About the Author
Sanjay Nair has more than 23 years' experience in IT operations in the end-user domain. He has been working as a service desk manager for the past eight years, coaching and mentoring a multicultural team of agents in the banking and aviation sectors. Sanjay's primary responsibilities also include design and documentation of ITIL-compliant processes and procedures, having completed his ITIL intermediate level certifications during this time.
"About this title" may belong to another edition of this title.
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Service Desk Handbook : A Guide to Service Desk Implementation, Management and Support
Published by
It Governance Publishing, 2020
ISBN 10: 1787782352
ISBN 13: 9781787782358
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The Service Desk Handbook: A guide to service desk implementation, management and support (Paperback or Softback)
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ISBN 10: 1787782352
ISBN 13: 9781787782358
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The Service Desk Handbook - A Guide to Service Desk Implementation, Management and Support
Published by
It Governance Publishing, 2020
ISBN 10: 1787782352
ISBN 13: 9781787782358
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Service Desk Handbook : A Guide to Service Desk Implementation, Management and Support
Published by
It Governance Publishing, 2020
ISBN 10: 1787782352
ISBN 13: 9781787782358
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The Service Desk Handbook - A guide to service desk implementation, management and support
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IT Governance Publishing, GB, 2020
ISBN 10: 1787782352
ISBN 13: 9781787782358
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Paperback. Condition: New. An IT service desk is the first point of contact between users and an IT organisation. A service desk is a one-stop destination for enquiries, requests and reporting issues, ensuring continuing use of IT services without disruption. They have become intrinsic in modern organisations.A service desk makes prioritising and responding to customer enquiries much more efficient, saving time and money. More and more organisations are understanding that customer satisfaction is key to developing their business.The Service Desk Handbook - A guide to service desk implementation, management and support provides operational guidance for implementing, managing and supporting service desks in the enterprise. It will help service desk teams in adopting ITILŪ to accomplish their tasks while making the necessary adaptations as per their organisation's needs.Suitable for service desk agents, supervisors and managers, as well as project managers and senior management looking to revise processes, this book will help readers get a service desk unit off the ground and act as a key reference guide once the service desk has been implemented.Topics covered include:. Planning for a service desk; . Telephony and tooling; . The service desk team; . Documentation; . Performance measures; and . Technology considerations - artificial intelligence and platforms and tools. Seller Inventory # LU-9781787782358
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The Service Desk Handbook - A guide to service desk implementation, management and support
Published by
IT Governance Publishing, GB, 2020
ISBN 10: 1787782352
ISBN 13: 9781787782358
New
Paperback
Seller: Rarewaves USA, OSWEGO, IL, U.S.A.
Seller rating 5 out of 5 stars
Paperback. Condition: New. An IT service desk is the first point of contact between users and an IT organisation. A service desk is a one-stop destination for enquiries, requests and reporting issues, ensuring continuing use of IT services without disruption. They have become intrinsic in modern organisations.A service desk makes prioritising and responding to customer enquiries much more efficient, saving time and money. More and more organisations are understanding that customer satisfaction is key to developing their business.The Service Desk Handbook - A guide to service desk implementation, management and support provides operational guidance for implementing, managing and supporting service desks in the enterprise. It will help service desk teams in adopting ITILŪ to accomplish their tasks while making the necessary adaptations as per their organisation's needs.Suitable for service desk agents, supervisors and managers, as well as project managers and senior management looking to revise processes, this book will help readers get a service desk unit off the ground and act as a key reference guide once the service desk has been implemented.Topics covered include:. Planning for a service desk; . Telephony and tooling; . The service desk team; . Documentation; . Performance measures; and . Technology considerations - artificial intelligence and platforms and tools. Seller Inventory # LU-9781787782358
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The Service Desk Handbook A guide to service desk implementation, management and support (Paperback)
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ISBN 10: 1787782352
ISBN 13: 9781787782358
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Paperback. Condition: new. Paperback. An IT service desk is the first point of contact between users and an IT organisation. A service desk is a one-stop destination for enquiries, requests and reporting issues, ensuring continuing use of IT services without disruption. They have become intrinsic in modern organisations.A service desk makes prioritising and responding to customer enquiries much more efficient, saving time and money. More and more organisations are understanding that customer satisfaction is key to developing their business.The Service Desk Handbook - A guide to service desk implementation, management and support provides operational guidance for implementing, managing and supporting service desks in the enterprise. It will help service desk teams in adopting ITIL to accomplish their tasks while making the necessary adaptations as per their organisations needs.Suitable for service desk agents, supervisors and managers, as well as project managers and senior management looking to revise processes, this book will help readers get a service desk unit off the ground and act as a key reference guide once the service desk has been implemented.Topics covered include: Planning for a service desk; Telephony and tooling; The service desk team; Documentation; Performance measures; and Technology considerations artificial intelligence and platforms and tools. The Service Desk Handbook - A guide to service desk implementation, management and support provides operational guidance for implementing, managing and supporting service desks in the enterprise. It will help service desk teams in adopting ITIL to accomplish their tasks while making the necessary adaptations as per their organisations needs. Shipping may be from multiple locations in the US or from the UK, depending on stock availability. Seller Inventory # 9781787782358
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The Service Desk Handbook
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The Service Desk Handbook - A Guide to Service Desk Implementation, Management and Support
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It Governance Publishing, 2020
ISBN 10: 1787782352
ISBN 13: 9781787782358
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