ServiceNow has grown gigantic in the last years and have taken the leading role as the Enterprise Service Management system for the future. As the users have grown exponentially, the system has added a massive number of functionalities and only the imagination of its users sets the limit. The Witch Doctor's guide to ServiceNow is written to share the knowledge and best practices that the author Göran Lundqvist has collected over the years working with ServiceNow. Starting out as a customer and then moving over to work for a ServiceNow partner have given him insights and knowledge from both sides of the spectrum. It’s knowledge from a vast number of hours in the community, learning and helping others together with creating videos and blog posts that make the foundation of this book. It might be a cliché, but the book is written in the theme of what he would say to himself if he could travel back in time to mentor himself when he started out with ServiceNow. All the small things and errors that you make on your journey in ServiceNow, both as a newbie and expert, this book contains knowledge for everyone.This book has been written and validated for the Madrid Release.Things you will learn:•Tables that you didn’t know exist and the benefits from using them.•What to think about when you start creating your own tables and applications.•What is created first, the Request or the Request Items.•How to avoid performance issues in your Server-side code.•How to extend Baseline Script Includes and modify the functionality inside them.•How to use Flow Actions outside of a flow just like any Script Include.•How Agent Workspace works and what are the pros and cons.•How to setup mandatory notifications and how weight really works.
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Seller: Better World Books, Mishawaka, IN, U.S.A.
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Seller: Bookbot, Prague, Czech Republic
Softcover. Condition: Fine. Leichte Kratzer / Abnutzungen / Druckstellen; Leichte Anmerkungen / Beschriftungen. ServiceNow has rapidly evolved into a leading Enterprise Service Management system, with an expanding user base and a wealth of functionalities limited only by user creativity. The guide aims to share insights and best practices accumulated by the author, Göran Lundqvist, through years of experience as both a customer and a ServiceNow partner. This dual perspective has enriched his understanding of the platform. Drawing from extensive community engagement, including creating videos and blog posts, the book serves as a mentor for those starting their ServiceNow journey. It addresses common pitfalls and lessons learned, making it valuable for both novices and experts. Written and validated for the Madrid Release, it covers essential topics such as lesser-known tables and their advantages, considerations for creating custom tables and applications, the sequence of creating Requests and Request Items, strategies to prevent performance issues in Server-side code, extending Baseline Script Includes, utilizing Flow Actions outside of flows like Script Includes, understanding Agent Workspace's pros and cons, and setting up mandatory notifications effectively. This comprehensive resource is designed to enhance the user experience and optimize ServiceNow implementations. Seller Inventory # ba731169-4e74-42a5-9cae-25869af6d9cc
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Seller: GreatBookPrices, Columbia, MD, U.S.A.
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Seller: GreatBookPrices, Columbia, MD, U.S.A.
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