Process Automation Strategy in Services, Manufacturing and Construction - Hardcover

Mohapatra, Bharati; Mohapatra, Sanjana; Mohapatra, Sanjay

Hardcover

ISBN 10: 1804551449 ISBN 13: 9781804551448

Publisher: Emerald Publishing Limited, 2023

Synopsis

The importance of automation in the various industries has increased dramatically in recent years; business process automation serves to enhance product quality, improve process safety and plant availability, and efficiently utilize resources and lower emissions. With almost every industry facing sweeping and unprecedented change, Process Automation Strategy in Services, Manufacturing and Construction responds to a rapid pace of transformation that is both a major challenge and a fantastic opportunity.

Customers’ expectations grow higher, economic pressures require them to do more with less, and each day new competitors appear. Examining case studies and examples of robotic process automation (RPA) across a range of industries and sectors, the authors explore the links between customer satisfaction and organizational performance, and how automation improves service for the end user.

Appealing to business researchers, academics and practitioners, Process Automation Strategy in Services, Manufacturing and Construction brings to life the current trends in process automation and considers what the future holds.

About this title

About the Author

Bharati Mohapatra is an Associate Professor, Veer Surendra Sai University of Technology, Odisha.

Sanjana M is actively involved in robotics process automation in University of Texas, Dallas, USA.

Sanjay M is Professor at the Xavier Institute of Management, India.

Edition details

• Publisher: Emerald Publishing Limited
• Publication date: 2023
• Language: English
• ISBN 10: 1804551449
• ISBN 13: 9781804551448
• Binding: Hardcover
• Number of pages: 256