Creating Custom GPT with OpenAI GPT Builder: Create, deploy and ethically scale production-ready conversational AI agents at an enterprise level - Softcover

Russell, Noelle; Soni, Padmini; Sharma, Uvika

Softcover

ISBN 10: 1836643373 ISBN 13: 9781836643371

Publisher: Packt Publishing, 2026

Synopsis

Master the art of building Custom GPTs with responsible AI frameworks and built-in security considerations for orchestrating intelligent, scalable conversational AI systems

Key Features

• Learn and implement the core features and architecture of GPT Builder
• Use AI red teaming, action-based integration, and agentic design patterns to scale for reliability and performance
• Master responsible AI development with expert guidance on bias mitigation, data security, and transparency

Book Description

Conversational AI is no longer a competitive advantage; it is the new baseline for how businesses engage customers and empower teams. Written by Industry leaders and experts, this hands-on practitioner's guide gives you a complete blueprint for building Custom GPTs that are intelligent, responsible, and built to last.

This book begins by exploring GPT Builder, including its core features and architecture. As you progress, you’ll delve into crafting human-centric AI interactions, applying the 5 Ps of prompt engineering, and developing bots that are tailored to meet specific user needs. Each chapter is packed with practical examples, real-world case studies, and actionable insights that empower you to build AI systems that are not only functional but also engaging and effective.

Beyond building, this book emphasizes ethical AI development, providing detailed guidance, mitigating biases, securing data, and maintaining transparency throughout your AI projects. You’ll also learn to integrate custom GPTs into existing business processes and scale them effectively, ensuring reliability and performance.

Whether you’re looking to enhance customer experiences, streamline operations, or build next-generation scalable agents, this book equips you with the knowledge and tools to succeed in the rapidly evolving world of conversational AI.

What you will learn

• Master the advanced features and architecture of OpenAI GPT Builder
• Create user-focused, human-centric interactions built around real-world use cases
• Adapt custom GPTs to meet business needs and maximize customer satisfaction
• Enhance agents' personality, boundaries, and response quality with structured prompt engineering frameworks
• Develop practices and strategies to ensure ethical AI standards and data security
• Integrate custom GPTs into existing business systems for seamless workflows
• Apply AI Governance and risk management through AI Red teaming

Who this book is for

This book is for product managers, business leaders, solution architects, and entrepreneurs who want to build practical, responsible AI assistants using OpenAI GPTBuilder without deep coding expertise. It is equally valuable for AI governance professionals, QA engineers, and anyone tasked with evaluating, testing, or scaling conversational AI within an organisation. Readers should have a basic familiarity with ChatGPT or similar AI tools, a general understanding of how business applications work, and a willingness to learn through hands-on building.

Table of Contents

1. Introducing Conversational AI
2. Getting Started with GPT Builder
3. Understanding GPT Builder's Core Features and Architecture
4. Building Safe And Responsible AI Systems
5. Crafting Human-Centric AI Interactions
6. Tailoring Conversations to User Needs
7. Testing and Debugging Conversational Assistants
8. Implementing Responsible AI Best Practices
9. Securing Data Handling in GPT Builder
10. Integrating OpenAI's GPT Builder with Existing Systems
11. Maintaining Your AI Systems
12. Scaling Conversational Systems
13. Building Agentic Systems
14. Building for Change: What's New in Custom GPTs

About this title

About the Authors

Noelle Russell is an award-winning technologist, AI executive, and author of Scaling Responsible AI. She has led global AI transformation at companies like Microsoft and AWS and now advises Fortune 500 leaders on turning AI from experimentation into measurable business impact. As founder of the Enterprise AI Incubator, she helps organizations identify high-value AI opportunities, build production-ready solutions, and create sustainable competitive advantage. Through her frameworks, executive briefings, and hands-on incubation programs, Noelle equips technology leaders to operationalize AI, scale innovation responsibly, and transform their organizations in the age of intelligent systems.

Padmini Soni is a Senior Technical Strategist and Responsible AI leader advising Fortune 500 executives on scaling AI responsibly across complex enterprises. With 25+ years spanning full-stack engineering, AI governance, and enterprise transformation, she connects executive vision with disciplined execution. Founder of Rezonance AI, Co-Founder of Asian Women Advancing AI, and mentor with the Association for Computing Machinery, she helps leadership teams shape governance architectures, strengthen risk oversight, and operationalize AI adoption at scale.

Uvika Sharma is an AI strategist and governance leader with over 20 years of experience helping global enterprises and startups harness emerging technologies responsibly. With key roles at Pfizer, Accenture, S&P, and Citi, she brings a unique perspective that bridges innovation, strategy, and risk management. As Founder of INTLDA and Co-Founder of Asian Women Advancing AI, Uvika advises executives, founders, and institutions on AI literacy, responsible AI adoption, and governance frameworks that enable organizations to innovate while maintaining trust and accountability. She also mentors early-stage founders through programs at Cornell Tech and the Harvard Business School Startup Partners Program.

Edition details

• Publisher: Packt Publishing
• Publication date: 2026
• Language: English
• ISBN 10: 1836643373
• ISBN 13: 9781836643371
• Binding: Paperback
• Number of pages: 386