Jira 8 Administration Cookbook: Over 90 recipes to administer, customize, and extend Jira Core and Jira Service Desk, 3rd Edition - Softcover

Patrick Li

Softcover

ISBN 10: 1838558128 ISBN 13: 9781838558123

Publisher: Packt Publishing, 2019

Synopsis

Build customized solutions that fulfil your business requirements using the latest features of Jira 8

Key Features

• Learn how to customize Jira applications to suit your organizational requirements
• Extend Jira's capabilities for custom integrations with other products and services such as Slack and GitHub
• Explore practical recipes for troubleshooting and securing your Jira instances with best practices

Book Description

Jira is a project management tool used widely by organizations to plan, track, and release software. Jira administrators are at the heart of these processes and need to know how to successfully administer and customize Jira offerings. This updated Jira 8 Administration Cookbook demonstrates how to efficiently work with Jira Core and Jira Service Desk.

The book starts with a variety of recipes to help you manage users and workflows. You'll learn how to set up custom forms and capture important data with custom fields and screens. Next, you'll gain insights into the latest email capabilities, which assist you with everything from managing outgoing email rules to processing incoming emails for automated issue creation. Later, you'll be guided through running scripts to automate tasks, getting easy access to logs, and even working with tools to troubleshoot problems. The book will also ensure you understand how to integrate Jira with Slack, set up SSO with Google, and delegate administrator permissions. Finally, the chapter on Jira Service Desk will enable you to set up and customize your own support portal, work with internal teams to solve problems, and achieve optimized services with Service Level Agreement (SLA).

By the end of this book, you'll have the skills to extend and customize your Jira implementation effectively.

What you will learn

• Learn how to delegate administrator permissions effectively
• Gain insights into integrating Jira with Bitbucket Cloud and GitHub
• Explore ways to collaborate with your internal teams on service requests
• Understand how to add permissions to fields
• Learn how to set up SSO with Google
• Discover how to copy over configuration settings between Jira instances

Who this book is for

This book is for administrators who are looking to customize, support, and maintain Jira for their organizations. A good understanding of Jira's core concepts is a must to make the most out of this book. For certain recipes, some knowledge of HTML, CSS, JavaScript, and basic programming will also be helpful.

Table of Contents

1. Jira Server Administration
2. Customizing Jira for Your Projects
3. Jira Workflows
4. User Management
5. Jira Security
6. Emails and Notifications
7. Integrations with Jira
8. Jira Troubleshooting and Administration
9. Jira Service Desk

About this title

About the Author

Patrick Li is the cofounder of AppFusions and works there as a senior engineer. AppFusions is one of the leading Atlassian experts, specializing in integration solutions with many enterprise applications and platforms, including IBM Connections, Jive, Google Apps, and more. He has worked in the Atlassian ecosystem for over 9 years, developing products and solutions for the Atlassian platform and providing expert consulting services. He has authored many books and video courses covering Jira 4 to 8. He has extensive experience in designing and deploying Atlassian solutions from the ground up, and customizing existing deployments for clients across verticals such as healthcare, software engineering, financial services, and government agencies.

Edition details

• Publisher: Packt Publishing
• Publication date: 2019
• Language: English
• ISBN 10: 1838558128
• ISBN 13: 9781838558123
• Binding: Paperback
• Edition number: 3
• Number of pages: 280