Salesforce Advanced Administrator Certification Guide - Softcover

Murru, Enrico

Softcover

ISBN 10: 1838643893 ISBN 13: 9781838643898

Publisher: Packt Publishing, 2019

Synopsis

Master advanced Salesforce Administration concepts with expert tips, techniques, and mock tests

Key Features

• Learn advanced features to reduce implementation time and enhance your Salesforce administration skills
• Develop the ability to solve critical issues with a proactive approach and deliver the best solution
• Explore complex automation with workflows, approvals, process builder, and custom Apex coding

Book Description

The Salesforce Advanced Administrator certification extends beyond administrator certification, covering advanced platform features and functions such as configuration, automation, security, and customization. Complete with comprehensive coverage of all these topics and exam-oriented questions and mock tests, this Salesforce book will help you earn advanced administrator credentials.

You'll start your journey by mastering data access security, monitoring and auditing, and understanding best practices for handling change management and data across organizations. The book then delves into data model management for improving data quality and lets you explore Sales features such as products, schedules, quotes, and forecasting capabilities. As you progress, this book will guide you in working with content management to set up and maintain Salesforce content. You'll also master organizing your files and data using reports and dashboards. Finally, you'll learn how to use a combination of automation tools to solve business problems.

By the end of the book, you will have developed the skills required to get your advanced administrator credentials.

What you will learn

• Master data security to monitor your org effectively
• Explore best practices for handling change management across orgs
• Extend the capabilities of Salesforce objects using advanced relationships, validation rules, and duplicate management
• Handle file libraries with Salesforce CRM content
• Understand ways to deliver the best solutions with Sales and Service Cloud applications
• Build reports and dashboards to visualize data for better decision making
• Customize your CRM with process automation features

Who this book is for

If you've already achieved your Salesforce administrator certification, this book will help you prepare for the Salesforce Advanced Administrator certification. You'll also find this guide useful if you are a Salesforce administrator or developer and want to maximize your administration skills with deeper knowledge of advanced Salesforce declarative features. 1-2 years of experience as a Salesforce administrator or developer is enough to help you to get the most out of the book.

Table of Contents

1. Secure Data Access
2. Auditing and Monitoring
3. Change Management
4. Extending Custom Objects
5. Support Sales Strategies with Sales Cloud Features
6. Service Cloud Applications
7. Improving Data Quality with Duplicate Management
8. Salesforce CRM Content Management
9. Mastering Reports
10. Visualizing Key Metrics with Dashboards
11. Automation with Workflows
12. Automating Record Approval with Approval Processes
13. Lightning Process Builder
14. Lightning Flows
15. The Coding Approach
16. Tips and Tricks for Passing Your Exam
17. Mock Test A and B

About this title

About the Author

Enrico Murru is a solution and technical architect at WebResults (an engineering company), an Italian platinum Salesforce partner, and ISV. He completed his MSc in Electronic Engineering at the University of Cagliari in 2007. In 2009, he joined WebResults as a junior Salesforce developer. In 2013, he launched his first blog named Nerd @ Work. In 2016, he was nominated as the first Italian Salesforce MVP due to his commitment to the Salesforce community. In the same year, he started collecting Salesforce certifications, gaining 20 of them over the next 3 years, as part of his own path to the Salesforce Technical Architect certification. In 2016, he started one of his most popular projects, the ORGanizer for Salesforce Chrome and Firefox extension.

Edition details

• Publisher: Packt Publishing
• Publication date: 2019
• ISBN 10: 1838643893
• ISBN 13: 9781838643898
• Binding: Paperback
• Language: English
• Number of pages: 672