Organizing for Quality: The Improvement Journeys of Leading Hospitals in Europe and the United States - Softcover

Paul Bate; Peter Mendel; Glenn Robert

Softcover

ISBN 10: 1846191513 ISBN 13: 9781846191510

Publisher: Radcliffe Publishing, 2007

Synopsis

This challenging and highly practical book draws on the findings from an international study designed to help practitioners and researchers understand the factors and processes that enable healthcare organisations in the United States and Europe to achieve - and sustain - high quality services for their users. The in-depth case-studies from seven leading hospitals give an international, evidence-based outlook that focuses on both the organisational and cultural processes of quality improvement. Implication for research and practice are considered, and a checklist of possible challenges has been drawn up to help identify any 'gaps' in initiatives. Healthcare policy makers and shapers including hospital chief executives and NHS directors will find this book enlightening, as will healthcare quality improvement and service development researchers and professionals. Clinicians with an interest in quality improvement will also find much of interest.

About this title

From the Publisher

"Looking is not seeing. Listening is not hearing. It is possible to miss so much that is right in front of us if we lack the categories and skills to notice. The greatest of these skills is, perhaps, to put aside our expectations, and to stay open to the actual. [The authors] are expert at noticing. With their guidance, dear reader, get ready to see things you do not yet know how to see, and to hear what you do not yet know to listen for. I commend this book to the student of change." From the foreword by Donald M. Berwick, MD, MPP, Professor in the Department of Health Policy and Management at Harvard University School of Public Health, and President and Chief Executive Officer of the Institute for Healthcare Improvement (IHI).

About the Author

Professor Paul Bate is Chair of Health Services Management at the Centre for Health Informatics & Multiprofessional Education at University College London, in the UK.

Dr Peter Mendel, an Associate Social Scientist at RAND in Santa Monica, California, is an organizational researcher with broad experience analyzing the dynamics of healthcare systems, healthcare reform, and quality improvement.

Dr Glenn Robert is a Principal Research Fellow at the Centre for Health Informatics & Multiprofessional Education at University College London, in the UK.

Edition details

• Publisher: Radcliffe Publishing
• Publication date: 2007
• ISBN 10: 1846191513
• ISBN 13: 9781846191510
• Binding: Paperback
• Language: English
• Edition number: 1
• Number of pages: 280