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Synopsis
Personalisation - the idea that public services should be tailored to the individual, with budgets devolved to the service user or frontline staff - is increasingly seen as the future of the welfare state. This book focuses on how personalisation evolved as a policy narrative and has mobilised such wide-ranging political support. It will be a valuable resource for undergraduate and postgraduate students in public policy and social policy and for researchers and practitioners working in related fields.
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About the Author
Catherine Needham is Professor of Public Policy and Public Management at the University of Birmingham. She is based at the Health Services Management Centre, developing research around social care and new approaches to public service workforce development.
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Personalising public services: Understanding the personalisation narrative
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Personalising Public Services: Understanding the Personalisation Narrative
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Personalising public services
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Bristol University Press, GB, 2011
ISBN 10: 1847427596
ISBN 13: 9781847427595
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Paperback. Condition: New. Personalisation - the idea that public services should be tailored to the individual, with budgets devolved to the service user or frontline staff - is increasingly seen as the future of the welfare state. This book focuses on how personalisation evolved as a policy narrative and has mobilised such wide-ranging political support. It will be a valuable resource for undergraduate and postgraduate students in public policy and social policy and for researchers and practitioners working in related fields. Seller Inventory # LU-9781847427595
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