While it may be a new concept for many readers, telephone interpreting has been successfully used to enable speakers of different languages to communicate for more than three decades. With time, the field has evolved to ensure that high levels of quality can be obtained, both in terms of connectivity and quality of interpretation. However, in spite of its 30-year history and widespread use throughout the world, very little has been written about telephone interpreting. In this, the first book devoted entirely to the subject, the author provides readers with long-awaited transparency and insight into the field, in order to promote the highest possible standards of quality. The publication serves as a practical guide for interpreters, a resource for educators, a reference text for researchers and a comprehensive handbook for consumers of interpreting services everywhere.
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Nataly Kelly has spent more than a decade promoting standards of quality among telephone interpreting providers and educating others about the vital role of telephone interpreting in society. She has also served as an in-person interpreter in the fields of legal, health care and conference interpreting, and is a certified court interpreter for Spanish and English. A former Fulbright scholar, she is known internationally for her research and conference presentations on topics of sociolinguistics, interpreter certification, cultural competence and interpreting quality. Ms. Kelly is Co-Chair of the Outreach Committee of the National Council on Interpreting in Health Care.
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