Know It All, Find It Fast: An A-Z Source Guide for the Enquiry Desk - Softcover

Bob Duckett; Peter Walker; Christinea Donnelly

Softcover

ISBN 10: 1856044343 ISBN 13: 9781856044349

Publisher: Facet Publishing, 2002

Synopsis

An A-Z source guide for the enquiry desk

There is a queue, the phone is ringing, the photocopier has jammed and your enquirer is waiting for a response. You are stressed and you can feel the panic rising. Where do you go to find the information you need to answer the question promptly and accurately?
Answering queries from users is one of the most important services undertaken by library and information staff. Yet it is also one of the most difficult, least understood, and most neglected of subjects. There are still very few materials available to help frontline staff - often non-professional - develop their reader enquiry skills.
This new sourcebook is an essential guide to where to look to find the answers quickly. It is designed as a first point of reference for library and information practitioners, to be depended upon if they are unfamiliar with the subject of an enquiry - or wish to find out more. It is arranged in an easily searchable, fully cross-referenced A-Z list of around 150 of the subject areas most frequently handled at enquiry desks.

About this title

About the Author

Bob Duckett MA FCLIP is Reference Librarian at Bradford Libraries and a member of the editorial board of Reference Reviews. He has previously worked for Birmingham City Libraries, Croydon Borough Libraries and University of Wales Libraries. Peter Walker BSc DipLIS MCLIP is a Librarian at Bradford Central Libraries, where he has special responsibility for developing electronic information sources. He previously worked in HMSO Bookshops. Christinea Donnelly BA(Hons) MLib MCLIP is Business Librarian at Bradford Central Library. She has worked in a number of Government departments and in a City merchant bank.

Review

"Know It All, Find It Fast remains a book to be kept to hand, not on the reference shelf...The word "essential" is often over-used by reviewers, but it covers this book..." -- Reference Reviews "...there is much to treasure in this new edition of KIAFIF and it is an essential source for anyone dealing with enquiries. Buy it if you have not already done so." -- Refer "This book should still be kept at hand by everyone providing an enquiry service." -- Update

Edition details

• Publisher: Facet Publishing
• Publication date: 2002
• Language: English
• ISBN 10: 1856044343
• ISBN 13: 9781856044349
• Binding: Paperback
• Edition number: 1
• Number of pages: 360