It can be difficult to get a grip on the rather slippery concept of service impact, but the authors have developed an effective answer. Their rigorously tested evidence-based approach helps LIS managers to work through a structured process of impact evaluation linked directly to their own objectives and priorities.
This book is an essential tool for practising library and information service managers and policy makers in the field. It is equally relevant to public, education, health and special libraries and information services, and is also of value to higher education professionals and students.
"synopsis" may belong to another edition of this title.
David Streatfield leads Information Management Associates, a research, training and consultancy team working in education, health and libraries.
"About this title" may belong to another edition of this title.
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