Measuring Library Performance: Principles and Techniques (Facet Publications (All Titles as Published))

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9781856045933: Measuring Library Performance: Principles and Techniques (Facet Publications (All Titles as Published))

Measuring library performance requires multiple perspectives and various methods of evaluation. Brophy's innovative approach ensures that user's opinions, economic factors, and staff input are all taken into account. He demonstrates how both traditional and electronic services can be evaluated and helps professionals learn to gather data; quantify outputs; evaluate systems; and utilize benchmark, standards, and balanced scorecard methods of evaluation. There is also advice for leveraging findings for staff training and development. With a start-to-finish approach, this manual will help you evaluate and improve your library effectively.

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About the Author:

Peter Brophy BSc HonFCLIP FCLIP FRSA ILTM is Professor of Information Management in the Department of Information and Communications at Manchester Metropolitan University, where he is also Director of the Centre for Research in Library and Information Management (CERLIM).

Review:

This book is an essential resource for libraries and librarians who are serious about measuring their impact on customers, patrons, and society at large. --Public Libraries, February 2008

This book goes a long way to making the process a lot clearer. --Program, Volume 41 issue 4, 2007

Written in no-nonsense terms readily accessible by librarians and information services personnel of all skill and experience levels. --The Midwest Book Review, April 2007

"About this title" may belong to another edition of this title.

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Peter Brophy
Published by Facet Publishing (2006)
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Book Description Facet Publishing, United Kingdom, 2006. Hardback. Book Condition: New. New.. Language: English . Brand New Book. Measuring the performance of a library s services is one of the most crucial parts of providing a good service. This important book is the first to provide an accessible account of current thinking on the evaluation of library services, both traditional and - importantly - electronic library services. Illustrated throughout with a range of international examples across different types of libraries, this book will become the standard work on performance measurement. The book is structured to focus first of all on the intended user of the services (outcome and impact perspectives), then to look at the management of the service (output and process issues), then at evaluating the building blocks of services (input issues) and finally to draw together these strands by examining some of the broader frameworks for evaluation which have emerged. The book ends with an extensive Appendix with a description of key methodologies and suitable references. Each chapter includes suggestions for further reading as well as key references. The key areas addressed include: * user satisfaction * impact on users * economic impact * inputs * evaluating processes * counting the outputs * acquiring content * staff * evaluating infrastructure * benchmarking and balanced scorecard * standards based approaches. Readership: The emphasis on principles and techniques in the book means that it is perfect reading for busy practitioners but it is also eminently suitable for students and researchers trying to get to grips with this tricky area. Bookseller Inventory # AA69781856045933

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Peter Brophy
Published by Facet Publishing, United Kingdom (2006)
ISBN 10: 1856045935 ISBN 13: 9781856045933
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Book Description Facet Publishing, United Kingdom, 2006. Hardback. Book Condition: New. New.. Language: English . Brand New Book. Measuring the performance of a library s services is one of the most crucial parts of providing a good service. This important book is the first to provide an accessible account of current thinking on the evaluation of library services, both traditional and - importantly - electronic library services. Illustrated throughout with a range of international examples across different types of libraries, this book will become the standard work on performance measurement. The book is structured to focus first of all on the intended user of the services (outcome and impact perspectives), then to look at the management of the service (output and process issues), then at evaluating the building blocks of services (input issues) and finally to draw together these strands by examining some of the broader frameworks for evaluation which have emerged. The book ends with an extensive Appendix with a description of key methodologies and suitable references. Each chapter includes suggestions for further reading as well as key references. The key areas addressed include: * user satisfaction * impact on users * economic impact * inputs * evaluating processes * counting the outputs * acquiring content * staff * evaluating infrastructure * benchmarking and balanced scorecard * standards based approaches. Readership: The emphasis on principles and techniques in the book means that it is perfect reading for busy practitioners but it is also eminently suitable for students and researchers trying to get to grips with this tricky area. Bookseller Inventory # AA69781856045933

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Book Description Library Assn Pub Ltd, 2006. Hardcover. Book Condition: Brand New. 1st edition. 242 pages. 9.50x6.50x0.75 inches. In Stock. Bookseller Inventory # __1856045935

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