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Virtual Reference Handbook: Interview and Information Delivery Techniques for the Chat and E-mail Environments (Facet Publications (All Titles as Published)) - Softcover
IM, e-mail, and chat reference is already here, but have you adapted your traditional reference interview and information provision skills to these new formats? ACRL online trainer and popular Internet workshop leader Diane Kovacs has assembled this handbook to help reference librarians develop the communication skills and resources they need to work effectively in the virtual reference environment. The handbook shows how to adapt traditional face-to-face reference interview skills to the virtual interview and how to interpret and use new cues (chat slang, IM shorthand, emoticons, etc.) to better serve your users. For both chat and e-mail transactions, Kovacs outlines strategies for analyzing the question, conducting the interview, developing a search strategy, and delivering sources. There is guidance for selecting the best information format for users and delivering content in a timely and valuable manner. This practical guide offers everything reference librarians need to move from the face-to-face to virtual transaction with ease.
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...useful and easy to follow....well-written and easy to understand....this text will be very useful to any librarians venturing into the world of chat reference. --Legal Information ALERT, January 2009
...a practical manual for identifying and learning the skills and knowledge sets key to building librarian competence in providing virtual reference. --Journal of the Medical Library Association, January 2008
...a practical guide to the technical, communication, and reference skills you need to deliver fluent chat and e-mail reference services. --C&RL News, July/August 2007
...a practical manual for identifying and learning the skills and knowledge sets key to building librarian competence in providing virtual reference. --Journal of the Medical Library Association, January 2008
...a practical guide to the technical, communication, and reference skills you need to deliver fluent chat and e-mail reference services. --C&RL News, July/August 2007
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- PublisherFacet Publishing
- Publication date2007
- ISBN 10 1856046265
- ISBN 13 9781856046268
- BindingPaperback
- Edition number1
- Number of pages152
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The Virtual Reference Handbook (Paperback)
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Facet Publishing, London
(2007)
ISBN 10: 1856046265
ISBN 13: 9781856046268
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Book Description Paperback. Condition: new. Paperback. Instant messaging, email, and chat reference are already here, but have you adapted your traditional reference interview and information provision skills to these new formats? Diane K. Kovacs has assembled this handbook to help reference librarians develop the communication skills and resources they need to work effectively in the digital reference environment. The handbook demonstrates how to adapt traditional face-to-face reference interview skills to the virtual interview, and how to interpret and use new communication techniques - chat slang, instant messaging shorthand, emoticons, etc - to better serve your users. For both chat and email transactions, the author outlines strategies for analysing the question, conducting the interview, developing a search strategy, and delivering sources in the best information formats for users. Packed with guidance throughout on how to deliver content that is truly timely and value-added, this practical guide offers everything reference librarians need to move from the face-to-face to the virtual transaction with ease. Aims to help reference librarians develop the communication skills and resources they need to work effectively in the digital reference environment. This handbook demonstrates how to adapt traditional face-to-face reference interview skills to the virtual interview, and how to interpret and use communication techniques. Shipping may be from our UK warehouse or from our Australian or US warehouses, depending on stock availability. Seller Inventory # 9781856046268
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