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Im and SMS Reference Services for Libraries (Facet Publications (All Titles as Published)) - Softcover
Synopsis
This manual offers insightful information on the technological aspects of providing an SMS & IM service, as well as how to create a training program for librarians and how to build an internship program to expand the service. The authors walk you through choosing the right software, including setting up a Google Voice account instead of buying a cell phone for your text messaging reference service. This highly practical guide also covers how to assess the needs of your library, get staff buy-in to implement a new programme and change the culture at your library, as well as organize and implement a staff training programme.
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About the Author
Amanda Bielskas is Geology/Geosciences and Psychology Librarian at Columbia University, USA, and Kathleen M. Dreyer is Head of the Watson Library of Business and Economics at Columbia University, USA.
Review
"Libraries that have considered incorporating IM or text services, but have not yet done so, would do especially well to consult this book." -- Alexa Pearce
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IM and SMS Reference Services for Libraries
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The Library Association Publishing, 2013
ISBN 10: 1856048446
ISBN 13: 9781856048446
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IM and SMS Reference Services for Libraries
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IM and SMS Reference Services for Libraries
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