Providing tried and tested techniques for dealing with difficult people at work, this text is designed for day-to-day use by managers, human resources and training departments, and for all organizations that depend on harmonious working relationships.
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Karen Mannering has worked extensively in personal development, helping people fulfil their own potential and to adapt to diverse workplace situations. She is an experienced trainer and author, and a regular contributor to numerous business magazines. Lives: Maidstone, Kent.
'A really good reference book...invaluable to the newly promoted supervisor or manager.' Executive PA
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