Skills for Communicating with Patients, Second Edition - Softcover

Silverman, Jonathan; Kurtz, Suzanne M.; Draper, Juliet

Softcover

ISBN 10: 1857756401 ISBN 13: 9781857756401

Publisher: CRC Press, 1998

Synopsis

This book is vital for health service managers and clinicians, in both purchaser and provider organizations, in community and hospital settings. It helps the reader understand the principles and purposes of casemix and provides practical examples of using casemix groupings to manage services better. Its lessons are not just for acute services, but provide a way of understanding the complete spectrum of services required for a wide range of conditions, from individuals at risk to those with irreversible and progressive disease. The book explains why casemix groups are useful and the reasons for grouping and analysing patient records. It focuses on the difference between groupings of patients with conditions, and groupings of intervention episodes. Using both enables better identification of the services required to meet the needs of the population, and better communication between purchasers and providers. It has potential for managing the whole healthcare system from a population based perspective.

About this title

About the Author:

Jonathan Silverman, Associate Clinical Dean and Director of Communication Studies, School of Clinical Medicine, University of Cambridge, UK

Suzanne Kurtz, Professor of Communication in the Faculties of Education and Medicine, University of Calgary, Canada

Juliet Draper, Director of the UK Eastern Deanery Cascade Communication Skills Teaching Project, East Anglia, UK

Review:

"This is in the first rank of books because it is comprehensive, humane in tone, and especially because it is scholarly. All of its readers, from novices to experts, will go away with new knowledge and will have enjoyed themselves as they gained it" Frederic W Platt in his Foreword "These books have quickly found a global readership, and now there are second editions of both books. The updating of the literature alone would have made these new editions welcome, but the authors have gone further. These books are small investment for a potentially large improvement" Jan van Dalen in his Foreword"

About this edition

• Publisher: CRC Press
• Publication date: 1998
• ISBN 10: 1857756401
• ISBN 13: 9781857756401
• Binding: Paperback
• Edition number: 2
• Number of pages: 152