Items related to What Customers Like About You : Adding Emotional Value...
What Customers Like About You : Adding Emotional Value for Service Excellence and Competitive Advantage - Hardcover
Synopsis
Over the last two years David Freemantle has studied hundreds of companies around the world to discover how they achieved their competitive advantage. In What Customers Like About You he reveals the secret of their success: emotional value (e-value).
"synopsis" may belong to another edition of this title.
About the Author
Dr. David Freemantle wrote his first book, the bestselling Superboss, in 1984 following a successful career on the board of a major airline. He founded his own consulting business, Superboss Ltd, based in the UK, which specializes in people management, motivation, customer service, and business planning. He spends much of his time running seminars around the world, has gained a reputation as a thought-provoking and stimulating speaker on the international lecture circuit, and is also the author of The Buzz and The Biz. Learn more at www.superboss.co.uk.
"About this title" may belong to another edition of this title.
- PublisherUNKNO
- Publication date1999
- ISBN 10 1857882016
- ISBN 13 9781857882018
- BindingHardcover
- Number of pages312
- Rating
Top Search Results from the AbeBooks Marketplace
Stock Image
What Customers Like About You : Adding Emotional Value for Service Excellence and Competitive Advantage
Seller: Decluttr, Kennesaw, GA, U.S.A.
Seller rating 5 out of 5 stars
Condition: Very Good. 1634904161. 1/1/0001 12:00:00 AM. Seller Inventory # U9781857882018
Quantity: 1 available
Stock Image
What Customers Like about You: Adding Emotional Value for Service Excellence and Competitive Advantage
Published by
Nicholas Brealey Publishing, 1999
ISBN 10: 1857882016
ISBN 13: 9781857882018
Used
Hardcover
Seller: ThriftBooks-Atlanta, AUSTELL, GA, U.S.A.
Seller rating 5 out of 5 stars
Hardcover. Condition: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less 1.3. Seller Inventory # G1857882016I3N00
Quantity: 1 available
Stock Image
What Customers Like About You: Adding Emotional Value for Service Excellence and Competitive Advantage
Seller: AwesomeBooks, Wallingford, United Kingdom
Seller rating 5 out of 5 stars
Hardcover. Condition: Very Good. What Customers Like About You: Adding Emotional Value for Service Excellence and Competitive Advantage This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Seller Inventory # 7719-9781857882018
Quantity: 2 available
Stock Image
What Customers Like About You: Adding Emotional Value for Service Excellence and Competitive Advantage
Published by
Nicholas Brealey Publishing, 1998
ISBN 10: 1857882016
ISBN 13: 9781857882018
Used
Hardcover
Seller: Reuseabook, Gloucester, GLOS, United Kingdom
Seller rating 5 out of 5 stars
Hardcover. Condition: Used; Very Good. Dispatched, from the UK, within 48 hours of ordering. Though second-hand, the book is still in very good shape. Minimal signs of usage may include very minor creasing on the cover or on the spine. Seller Inventory # CHL1482363
Quantity: 1 available
Stock Image
What Customers Like About You: Adding Emotional Value for Service Excellence and Competitive Advantage
Seller: Bahamut Media, Reading, United Kingdom
Seller rating 4 out of 5 stars
Hardcover. Condition: Very Good. This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Seller Inventory # 6545-9781857882018
Quantity: 2 available
Stock Image
What Customers Like About You: Adding Emotional Value for Service Excellence and Competitive Advantage
Seller: medimops, Berlin, Germany
Seller rating 5 out of 5 stars
Condition: good. Befriedigend/Good: Durchschnittlich erhaltenes Buch bzw. Schutzumschlag mit Gebrauchsspuren, aber vollständigen Seiten. / Describes the average WORN book or dust jacket that has all the pages present. Seller Inventory # M01857882016-G
Quantity: 1 available
Stock Image
What Customers Like About You: Adding Emotional Value for Service Excellence and Competitive Advantage
Published by
Nicholas Brealey Publishing, 1998
ISBN 10: 1857882016
ISBN 13: 9781857882018
Used
Hardcover
Seller: Ammareal, Morangis, France
Seller rating 5 out of 5 stars
Hardcover. Condition: Bon. Ancien livre de bibliothèque. Légères traces d'usure sur la couverture. Edition 1998. Ammareal reverse jusqu'à 15% du prix net de cet article à des organisations caritatives. ENGLISH DESCRIPTION Book Condition: Used, Good. Former library book. Slight signs of wear on the cover. Edition 1998. Ammareal gives back up to 15% of this item's net price to charity organizations. Seller Inventory # E-479-991
Quantity: 1 available
Stock Image
What Customers Like About You: Adding Emotional Value for Service Excellence and Competitive Advantage
Published by
Nicholas Brealey Publishing, London, 1998
ISBN 10: 1857882016
ISBN 13: 9781857882018
Used
Hardcover
First Edition
Seller: Literaticus, Loanhead, United Kingdom
Seller rating 5 out of 5 stars
Hardcover. Condition: Near Fine. Dust Jacket Condition: Near Fine. 1st Edition. Great copy. Book presents as new, slight mark on fore edge (see pictures). All our books at the moment are reduced so the price you see reflects a 33% discount. You may be interested in The Literaticus Book Service. We specialise in tracking down those harder to find editions, among other bookish services such as gift fulfilment. Get in touch to send us your Book Wants or ask a bookish question. If this is intended as a gift, please email first and I can gift wrap for no extra charge. If you would like special delivery but don't see an option for it, just email first and I'll obtain a quote. If you have any questions, require more information or if you would like more pictures, do not hesitate to get in touch. Seller Inventory # 001607
Quantity: 1 available
Seller Image
What Customers Like About You
Published by
Nicholas Brealey, London, 1998
ISBN 10: 1857882016
ISBN 13: 9781857882018
Used
Hardcover
First Edition
Signed
Seller: Beach Hut Books, Lingfield, United Kingdom
Seller rating 5 out of 5 stars
Hardcover. Condition: Fine. Dust Jacket Condition: Fine. 1st Edition. Inscribed by author on front free endpaper. Inscribed by Author(s). Seller Inventory # 032480
Quantity: 1 available
Stock Image
What Customers Like About You : Adding Emotional Value for Service Excellence and Competitive Advantage
Published by
Nicholas Brealey Publishing, 1999
ISBN 10: 1857882016
ISBN 13: 9781857882018
Used
Hardcover
Seller: The Book Spot, Sioux Falls, SD, U.S.A.
Seller rating 5 out of 5 stars
Hardcover. Condition: Very Good. Hardcover with no dustjacket, (inventory#Yikatbox23). Seller Inventory # Abebooks506654
Quantity: 1 available