What People Want: A Manager's Guide to Building Relationships That Work

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9781857885750: What People Want: A Manager's Guide to Building Relationships That Work

What People Want reveals the truth about what it takes to build employee-manager relationships that matter‚??both to the people involved and to the bottom line. Packed with fascinating results from first-of-its-kind research, this road map through today‚??s workplace of changing demographics, diversity, and difference offers a multitude of tools and advice for building trust, creating a respectful environment, being sensitive to others, setting the right tone, and developing the kinds of relationships that result in lower turnover, higher productivity, and greater employee satisfaction.

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From the Publisher:

What do Gen-Y employees need from their Baby Boomer managers that Gen-Xers don't? How does gender affect employee-manager relationships? What separates introverts and extroverts?

More than ever before, managing a diverse workforce requires flexibility, sensitivity to a range of values, and respect for each person's intrinsic needs, rights, and differences. With an eye toward the changing demographics and complexity of today's workplace, WHAT PEOPLE WANT uncovers the truth about what people really want from their relationships at work.

Interweaving interesting and often surprising insights from his original research, Terry Bacon lays out a set of proven best practices that focus on the seven needs that matter most to co-workers, peers, and direct reports: trust, challenge, self-worth, competence, appreciation, excitement, and an ability to develop and sustain an identity of merit. With dozens of real-world examples, sample dialogue, and nearly 200 tips and techniques, WHAT PEOPLE WANT also offers a variety of tools to help managers address their own needs for personal and psychological space and work-life balance, and advice on how to avoid such bad behaviors as bullying and intimidation, which can demotivate staff and damage the organization.

From the Back Cover:

What do your people want most from their relationship with you?

WHAT PEOPLE WANT reveals the truth about what it takes to build employee-manager relationships that matter--both to the people involved and to the bottom line. Packed with fascinating results from first-of-its-kind research, this road map through today's workplace of changing demographics, diversity, and difference offers a multitude of tools and advice for building trust, creating a respectful environment, being sensitive to others, setting the right tone, and developing the kinds of relationships that result in lower turnover, higher productivity, and greater employee satisfaction.

"Fills the reader's mind with high-test tips to create more successful and sustained relationships. Terry Bacon offers us all practical interpersonal tips to smooth our trip and really enjoy the ride!" --James Brolley, Director, Organizational Development & Training, Harley-Davidson Motor Company

"Argues persuasively that everyone can learn to behave--and possibly even to be--more like a 'people person.' If you know it's important but don't know how to do it, this is the book for you." --Dr. Michael Watkins, author, "The First 90 Days"

"An amazing book--one of the few that both educates and reminds us of what people really want and need from their managers." --Michelle Lewis, Vice President, Corporate Human Resources, E. & J. Gallo Winery

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Book Description Hodder Stoughton General Division, United Kingdom, 2011. Paperback. Book Condition: New. Language: English . Brand New Book. What People Want reveals the truth about what it takes to build employee-manager relationships that matter-both to the people involved and to the bottom line. Packed with fascinating results from first-of-its-kind research, this road map through today s workplace of changing demographics, diversity, and difference offers a multitude of tools and advice for building trust, creating a respectful environment, being sensitive to others, setting the right tone, and developing the kinds of relationships that result in lower turnover, higher productivity, and greater employee satisfaction. Bookseller Inventory # AA69781857885750

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Book Description Hodder Stoughton General Division, United Kingdom, 2011. Paperback. Book Condition: New. Language: English . Brand New Book. What People Want reveals the truth about what it takes to build employee-manager relationships that matter-both to the people involved and to the bottom line. Packed with fascinating results from first-of-its-kind research, this road map through today s workplace of changing demographics, diversity, and difference offers a multitude of tools and advice for building trust, creating a respectful environment, being sensitive to others, setting the right tone, and developing the kinds of relationships that result in lower turnover, higher productivity, and greater employee satisfaction. Bookseller Inventory # AA69781857885750

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